公开(公告)号：US20070286087A1

公开(公告)日：2007-12-13

申请号：US11423721

申请日：2006-06-13

申请人： Matthew C. Compton ,  Andrew G. Hourselt ,  Stefan Lehmann ,  Steve P. Wallace

发明人： Matthew C. Compton ,  Andrew G. Hourselt ,  Stefan Lehmann ,  Steve P. Wallace

IPC分类号： G06F11/00 ,  H04J3/14

CPC分类号： H04L41/0659 ,  H04L43/0811 ,  H04L43/0817 ,  H04L45/00 ,  H04L45/18

摘要： A method for performing wellness checking on a plurality of distributed networks of independent subsystems, the plurality of distributed networks including a plurality of first nodes and a plurality of second nodes, the method comprising: allowing initialization of a wellness check on the plurality second nodes; allowing each of the plurality of first nodes to send a request to corresponding plurality of second nodes; commencing a first wellness check for checking a first wellness status of each of the plurality of second nodes; checking for the physical network connection of each of the plurality of second nodes; sending wellness status with a determined severity level of each of the plurality of second nodes to corresponding plurality of first nodes; establishing errors of each of the plurality of second nodes; commencing a second wellness check for re-checking a second wellness status of each of the plurality of second nodes with the established errors; sending a notification identifying the established errors; and scheduling a third wellness check for re-checking a third wellness status of each of the plurality of second nodes after a predetermined period of time.

摘要翻译： 一种用于在独立子系统的多个分布式网络上执行健康检查的方法，所述多个分布式网络包括多个第一节点和多个第二节点，所述方法包括：允许在所述多个第二节点上初始化健康检查; 允许所述多个第一节点中的每一个向相应的多个第二节点发送请求; 开始第一健康检查以检查所述多个第二节点中的每一个的第一健康状态; 检查所述多个第二节点中的每一个的物理网络连接; 将所述多个第二节点中的每一个的确定的严重性级别的健康状态发送到对应的多个第一节点; 建立所述多个第二节点中的每一个的错误; 开始第二健康检查以重新检查具有所建立的错误的多个第二节点中的每一个的第二健康状态; 发送一个识别已建立错误的通知; 以及调度第三健康检查，以在预定时间段之后重新检查所述多个第二节点中的每一个的第三健康状态。

公开(公告)号：US20080250264A1

公开(公告)日：2008-10-09

申请号：US11695675

申请日：2007-04-03

申请人： Andrew G. Hourselt ,  Stefan Lehmann ,  John T. Olson ,  Steve P. Wallace

发明人： Andrew G. Hourselt ,  Stefan Lehmann ,  John T. Olson ,  Steve P. Wallace

IPC分类号： G06F11/07

CPC分类号： G06Q10/06

摘要： A database of action plans carried out by a service provider is provided that stores the action plan as a series of action codes as well as the associated information such as error code, error type and whether the action plan resolved the problem. When an error occurs and is reported automatically, the database is searched for the error that occurred. Action plans as well as success rates are collected with most probable solutions being presented first. Each action code in the action plan corresponds to a particular point in maintenance documentation that is stored, e.g., on a management console, at the customer location. After reporting the error, the management console receives action plans for the error based on actual service reports as well as action plans suggested by documentation. When a service representative accesses the management console for information about the error, appropriate documentation is presented for each step in the action plan, allowing the service representative to follow along the suggested action plans and associated maintenance documentation onsite.

摘要翻译： 提供由服务提供商执行的行动计划的数据库，其将行动计划存储为一系列动作代码以及相关信息，例如错误代码，错误类型以及该行动计划是否解决了问题。 当发生错误并自动报告时，将搜索数据库以查找发生的错误。 首先收集最可能的解决方案，收集行动计划以及成功率。 操作计划中的每个操作代码对应于维护文档中存储在客户位置的存储在例如管理控制台上的特定点。 报告错误后，管理控制台将根据实际的服务报告以及文档建议的行动计划收到错误的操作计划。 当服务代表访问管理控制台以获取有关错误的信息时，将为操作计划中的每个步骤提供适当的文档，以便服务代表遵循建议的操作计划和现场相关的维护文档。

公开(公告)号：US20090094336A1

公开(公告)日：2009-04-09

申请号：US11868287

申请日：2007-10-05

申请人： Louis D. Echevarria ,  Andrew G. Hourselt ,  Stefan Lehmann ,  Richard A. Welp

发明人： Louis D. Echevarria ,  Andrew G. Hourselt ,  Stefan Lehmann ,  Richard A. Welp

IPC分类号： G06F15/173 ,  G06F15/16

CPC分类号： G06F15/16

摘要： A method, apparatus and computer program code which monitors a group of networked computers by notifying a central apparatus or database of the current state of each of the computers. The monitoring is achieved through software and hardware which obtains the state of each of the networked computers, determines if a new computer has been connected to the network, sets a state for each new computer and determines if any one of the networked computers has not notified the database of its current state within a prescribed interval of time. The hardware and software also determines if any one of the networked computers is in an inactive state, if any one of the networked computers has changed its state to inactive and updates the database to reflect the current state of each of the networked computers. A list of users is notified of the state of each computer, along with the reason for any change in state of each computer. Network intelligence and outside database resources are used to provide information concerning the reason for any change in state of each of the computers.

摘要翻译： 一种方法，装置和计算机程序代码，其通过向中央设备或数据库通知每个计算机的当前状态来监视一组联网的计算机。 通过软件和硬件实现监控，获得每个联网计算机的状态，确定新计算机是否已连接到网络，为每个新计算机设置状态，并确定是否有任何联网计算机未通知 数据库中的当前状态在规定的时间间隔内。 硬件和软件还确定是否有任何联网的计算机处于非活动状态，如果任何一个联网计算机已将其状态更改为不活动状态，并更新数据库以反映每个联网计算机的当前状态。 通知每台计算机状态的用户列表，以及每台计算机状态发生变化的原因。 网络智能和外部数据库资源用于提供有关每台计算机状态发生变化的原因的信息。

公开(公告)号：US20080040465A1

公开(公告)日：2008-02-14

申请号：US11463802

申请日：2006-08-10

申请人： Corissa S. Koster ,  Jonathan D. Beard ,  Louis D. Echevarria ,  Andrew G. Hourselt ,  Stefan Lehmann

发明人： Corissa S. Koster ,  Jonathan D. Beard ,  Louis D. Echevarria ,  Andrew G. Hourselt ,  Stefan Lehmann

IPC分类号： G06F15/173

CPC分类号： H04L41/12 ,  H04L41/024 ,  H04L69/40

摘要： A system implementing a method for an offsite detection of an infrastructure of an enterprise network. The method involves the system parsing enterprise machine data files into an offsite database supporting a logical linkage of each enterprise network interconnection among a plurality of machines of the enterprise network, and the system generating an enterprise network infrastructure profile of the enterprise network based on the offsite database logical linkage of each enterprise network interconnection among the plurality of machines of the enterprise network.

摘要翻译： 实现用于企业网络的基础设施的非现场检测方法的系统。 该方法涉及系统将企业机器数据文件解析为支持企业网络的多个机器之间的每个企业网络互连的逻辑连接的非现场数据库，以及基于异地生成企业网络的企业网络基础设施简档的系统 企业网络中多台机器之间的每个企业网络互联的数据库逻辑联动。

公开(公告)号：US08483868B2

公开(公告)日：2013-07-09

申请号：US13460664

申请日：2012-04-30

申请人： Matthew C. Compton ,  Louis D. Echevarria ,  Stefan Lehmann ,  Richard A. Welp

发明人： Matthew C. Compton ,  Louis D. Echevarria ,  Stefan Lehmann ,  Richard A. Welp

IPC分类号： G06F7/00

CPC分类号： G06Q10/00

摘要： A method to audit portable cassettes removeably disposed in a data storage library comprising a plurality of storage slots, a plurality of portable cassettes removeably disposed in one or more of said plurality of storage slots, and a pass-through accessor comprising a moveable fixturing apparatus, wherein the pass-through accessor is moveably disposed in said data storage library. The method disposes the pass-through accessor adjacent a first one of said plurality of storage slots, removes a first portable cassette from the first storage slot, and attaches the first portable cassette to a first fixturing assembly disposed on the fixturing apparatus. The method then removes a second portable cassette from the first storage slot, and attaches the second portable cassette to a second fixturing assembly disposed on the fixturing apparatus.

摘要翻译： 一种可移动地布置在包括多个存储槽的数据存储库中的便携式盒式磁带的方法，多个可移除地设置在所述多个存储槽中的一个或多个中的便携式磁带，以及包括可移动的固定装置的通过存取器， 其中所述通过访问器可移动地设置在所述数据存储库中。 所述方法将所述通过访问器配置在所述多个存储槽中的第一存储槽附近，从所述第一存储槽移除第一便携式盒，并将所述第一便携式盒附接到设置在所述夹持装置上的第一固定组件。 然后，该方法从第一存储槽中移除第二便携式盒，并将第二便携式盒附接到设置在固定装置上的第二固定组件。

公开(公告)号：US08675303B2

公开(公告)日：2014-03-18

申请号：US13590040

申请日：2012-08-20

申请人： Matthew C. Compton ,  Louis D. Echevarria ,  Stefan Lehmann ,  Richard A. Welp

发明人： Matthew C. Compton ,  Louis D. Echevarria ,  Stefan Lehmann ,  Richard A. Welp

IPC分类号： G11B15/68

CPC分类号： G11B17/225 ,  G11B15/6835 ,  G11B15/689

摘要： A method is provided to handle portable cassettes removeably disposed in a data storage library, wherein the method supplies a data storage library comprising a plurality of storage slots, and a plurality of portable cassettes removeably disposed a designated storage slot in a first alignment order, and a pass-through accessor comprising a moveable fixturing apparatus to store portable cassettes, wherein the pass-through accessor is moveably disposed in the data storage library. The method positions the pass-through accessor adjacent an open end of a designated storage slot, and sequentially removes and attaches to the fixturing apparatus a plurality of portable cassettes from the designated storage slot. The method then transports the plurality of portable cassettes to a designated location within the data storage library.

摘要翻译： 提供一种方法来处理可移除地设置在数据存储库中的便携式盒，其中该方法提供包括多个存储槽的数据存储库和以第一对准顺序可移除地布置在指定存储槽的多个便携式盒，以及 一个通过访问器，包括一个可移动的固定装置来存储便携式盒式磁带，其中该传递访问器可移动地设置在该数据存储库中。 该方法将通过访问器定位在指定存储槽的开放端附近，并且从指定的存储槽中顺序地移除并附着到固定装置上多个便携式盒。 该方法然后将多个便携式盒带传送到数据存储库内的指定位置。

公开(公告)号：US08539285B2

公开(公告)日：2013-09-17

申请号：US12821085

申请日：2010-06-22

申请人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

发明人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

IPC分类号： G06F11/00

CPC分类号： G06F11/0781

摘要： According to one embodiment, a method for handling errors includes detecting that an error has occurred in a machine in a system, determining an error ID associated with the error, determining that the error should be reported to a host system for further analysis based on the error ID, determining that one or more actions should be taken by the system based on the error ID, and sending information corresponding to the error to the host system after it is determined that the error should be reported to the host system. In another embodiment, a system includes a processor and logic for performing the method. According to another embodiment, a computer program product includes a computer readable storage medium having computer readable code embodied therewith for performing the method. Other methods, systems, and computer program products are also described according to more embodiments.

摘要翻译： 根据一个实施例，一种用于处理错误的方法包括检测系统中的机器中发生了错误，确定与错误相关联的错误ID，确定该错误应当报告给主机系统以进一步分析，基于 错误ID，确定系统基于错误ID执行一个或多个动作，并且在确定该错误应该报告给主机系统之后，将与错误相对应的信息发送给主机系统。 在另一个实施例中，系统包括用于执行该方法的处理器和逻辑。 根据另一个实施例，计算机程序产品包括具有用于执行该方法的计算机可读代码的计算机可读存储介质。 还根据更多实施例来描述其他方法，系统和计算机程序产品。

公开(公告)号：US20110314339A1

公开(公告)日：2011-12-22

申请号：US12821085

申请日：2010-06-22

申请人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

发明人： Thomas H. Daily ,  Nikhil Khandelwal ,  Stefan Lehmann ,  Jason A. Ogroski ,  Ricardo S. Padilla ,  Kerri R. Shotwell ,  Benjamin S. Terris ,  Steve P. Wallace ,  Richard A. Welp

IPC分类号： G06F11/07

CPC分类号： G06F11/0781

摘要： According to one embodiment, a method for handling errors includes detecting that an error has occurred in a machine in a system, determining an error ID associated with the error, determining that the error should be reported to a host system for further analysis based on the error ID, determining that one or more actions should be taken by the system based on the error ID, and sending information corresponding to the error to the host system after it is determined that the error should be reported to the host system. In another embodiment, a system includes a processor and logic for performing the method. According to another embodiment, a computer program product includes a computer readable storage medium having computer readable code embodied therewith for performing the method. Other methods, systems, and computer program products are also described according to more embodiments.

摘要翻译： 根据一个实施例，一种用于处理错误的方法包括检测系统中的机器中发生了错误，确定与错误相关联的错误ID，确定该错误应当报告给主机系统以进一步分析，基于 错误ID，确定系统基于错误ID执行一个或多个动作，并且在确定该错误应该报告给主机系统之后，将与该错误相对应的信息发送给主机系统。 在另一个实施例中，系统包括用于执行该方法的处理器和逻辑。 根据另一个实施例，计算机程序产品包括具有用于执行该方法的计算机可读代码的计算机可读存储介质。 还根据更多实施例来描述其他方法，系统和计算机程序产品。

公开(公告)号：US09678801B2

公开(公告)日：2017-06-13

申请号：US13571102

申请日：2012-08-09

申请人： Joseph W. Dain ,  Stefan Lehmann ,  Dan Melamed

发明人： Joseph W. Dain ,  Stefan Lehmann ,  Dan Melamed

IPC分类号： G06F15/173 ,  G06F9/50

CPC分类号： H04L67/16 ,  G06F9/5061 ,  H04L67/10

摘要： A distributed node service management system utilizes multiple existing processor nodes of a distributed computing system, in support of the primary data processing functions of the distributed computing system. The distributed node service management system coordinates and manages service functions on behalf of processor nodes of the distributed computing system. Other features and aspects may be realized, depending upon the particular application.

公开(公告)号：US20140047088A1

公开(公告)日：2014-02-13

申请号：US13571670

申请日：2012-08-10

申请人： Joseph W. Dain ,  Stefan Lehmann ,  Dan Melamed

发明人： Joseph W. Dain ,  Stefan Lehmann ,  Dan Melamed

IPC分类号： G06F15/173

CPC分类号： H04L67/1097 ,  H04L41/50 ,  H04L67/10 ,  H04L67/2861 ,  H04L69/40

摘要： A distributed node service management system utilizes multiple existing processor nodes of a distributed computing system, in support of the primary data processing functions of the distributed computing system. The distributed node service management system coordinates and manages service functions on behalf of processor nodes of the distributed computing system. Other features and aspects may be realized, depending upon the particular application.

摘要翻译： 分布式节点服务管理系统利用分布式计算系统的多个现有处理器节点来支持分布式计算系统的主要数据处理功能。 分布式节点服务管理系统代表分布式计算系统的处理器节点协调和管理服务功能。 可以根据具体应用实现其它特征和方面。