公开(公告)号：US20210081363A1

公开(公告)日：2021-03-18

申请号：US16570221

申请日：2019-09-13

Applicant: Avaya Inc.

Inventor： Avinash Anand ,  Neha Kumari

IPC: G06F16/176 ,  G06F16/957 ,  G06F16/958 ,  G06F16/955

Abstract: Embodiments described herein provide systems and methods for enabling document sharing in a co-browsing session. In a particular embodiment, a method provides performing operations as follows on a processor of a computer system: initiating the co-browsing session; generating a graphical user interface (GUI) of the co-browsing session configured to display on a user device; receiving a document to be shared in the co-browsing session from the user device via a network location; in response to receiving the document, converting the document to an HTML format version of the document; and appending the HTML format version of the document to the GUI, wherein the GUI is configured to dynamically display the HTML format version of the document on the user device.

公开(公告)号：US10824308B2

公开(公告)日：2020-11-03

申请号：US15830932

申请日：2017-12-04

Applicant: Avaya Inc.

Inventor： Avinash Anand ,  Divakar Ray ,  Anjum Siddique

IPC: G06F3/0484 ,  G06F3/0481 ,  G06Q10/10 ,  G06F16/904

Abstract: A first communication endpoint determines that a co-browsing session has been established. The first communication endpoint sends contents of a displayed web page in a first browser to a second browser, which has a different display size and/or layout. The first communication endpoint detects a movement of a first cursor in the displayed web page and identifies a first user interface element that the first cursor is currently over. The first communication endpoint determines a ratio of coordinates of the first cursor in relation to a size of the first user interface element. The first communication endpoint sends an identifier for the first user interface element and the determined ratio of coordinates to the second browser. The second browser uses the determined ratio of coordinates to calculate a position of a second cursor over the first user interface element displayed in the second browser.

公开(公告)号：US20200226953A1

公开(公告)日：2020-07-16

申请号：US16245713

申请日：2019-01-11

Applicant: Avaya Inc.

Inventor： Avinash Anand ,  Divakar Ray ,  Arjunsingh Rawat

IPC: G09C5/00 ,  H04N7/15 ,  G06K9/32 ,  G06K9/00

Abstract: A request to mask an object in a transmitted media stream of a communication session is received. For example, a request to mask a portion of an image, such as a license plate in an image of an automobile is received from a user via a toolbar. A determination is made that a media stream with the object is going to be transmitted in the communication session. For example, the image object is going to be transmitted in a co-browsing session. The object is masked from the media stream of the communication session. The media stream with the masked object is then transmitted in the communication session. The masking prevents the other users in the communication session from seeing the masked object. In one embodiment, the user may select individual users in the communication session that will receive the masked object.

公开(公告)号：US20190171772A1

公开(公告)日：2019-06-06

申请号：US15830744

申请日：2017-12-04

Applicant: Avaya Inc.

Inventor： Avinash Anand ,  Divakar Ray ,  Anjum Siddique

IPC: G06F17/30 ,  G06F8/40

Abstract: A communication endpoint determines that a co-browsing session has been established between a first browser on the communication endpoint and a co-browsing server. The first browser initiates a listener to identify a user interface event in a browsing session of a web page. The first browser identifies a code element (e.g., a CSS class) associated with the user interface event. The code element modifies a view of the web page, but the modification of the view of the web page is not identified by the user interface event. The first browser converts the code element into a different programming language and sends the converted code element and an identifier of the user interface event to the co-browsing server. The co-browsing server sends the identifier of the event and the converted code element to a second browser to recreate the user interface displayed in the first browser.

公开(公告)号：US20190171340A1

公开(公告)日：2019-06-06

申请号：US15830932

申请日：2017-12-04

Applicant: Avaya Inc.

Inventor： Avinash Anand ,  Divakar Ray ,  Anjum Siddique

IPC: G06F3/0484 ,  G06F3/0481

Abstract: A first communication endpoint determines that a co-browsing session has been established. The first communication endpoint sends contents of a displayed web page in a first browser to a second browser, which has a different display size and/or layout. The first communication endpoint detects a movement of a first cursor in the displayed web page and identifies a first user interface element that the first cursor is currently over. The first communication endpoint determines a ratio of coordinates of the first cursor in relation to a size of the first user interface element. The first communication endpoint sends an identifier for the first user interface element and the determined ratio of coordinates to the second browser. The second browser uses the determined ratio of coordinates to calculate a position of a second cursor over the first user interface element displayed in the second browser.