公开(公告)号：US11068810B2

公开(公告)日：2021-07-20

申请号：US14971592

申请日：2015-12-16

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Jonathan Silverman ,  Cynthia S. Mitchell

IPC: G06Q10/06

Abstract: Matching deployable resources with available tasks based on personal information obtained from wearable devices is disclosed. A processor-based controller receives permission from each of a plurality of deployable resources to receive personal information from the respective deployable resource. The controller next automatically receives personal information from each of the plurality of deployable resources via the wearable devices. The personal information is based on information determined by the respective wearable device while the wearable device is being worn by the respective deployable resource. The controller automatically compares the personal information received from one or more of the deployable resources to a selection criterion associated with a task. Based on the comparing, the controller selects one or more of the deployable resources, and notifies each of the selected deployable resources to request assistance with respect to the task.

公开(公告)号：US20160358114A1

公开(公告)日：2016-12-08

申请号：US14729502

申请日：2015-06-03

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Tony McCormack ,  Cynthia S. Mitchell

IPC: G06Q10/06

CPC classification number: G06Q10/06395

Abstract: The embodiments relate to the presentation of business and personal performance quantifiers of a user in association with each other. In a non-limiting embodiment, the business and personal performance quantifiers of the user are presented relative to a particular period of time. The embodiments allow the user to assess if a cause-effect relationship exists between the business and personal performance quantifiers. As a result, the user may modify a personal and/or a business activity in order to improve a personal and/or business performance. A method provided includes a personal computing device receiving, over a first period of time, business activity performance quantifiers, receiving, over the first period of time, personal activity quantifiers of the user, generating a dashboard view comprising a visual representation of the business activity performance quantifiers and the personal activity quantifiers relative to the first period of time, and presenting the dashboard view on a display device.

Abstract translation: 这些实施例涉及用户彼此关联的业务和个人表演量表的呈现。 在非限制性实施例中，相对于特定时间段呈现用户的业务和个人性能量化器。 实施例允许用户评估业务和个人表现量词之间是否存在因果关系。 因此，用户可以修改个人和/或商业活动，以改善个人和/或业务绩效。 提供的方法包括个人计算设备，其在第一时间段内接收业务活动性能量化器，在第一时间段内接收用户的个人活动量化器，生成包含业务活动的视觉表示的仪表板视图 性能量词和相对于第一个时间段的个人活动量词，并在显示设备上呈现仪表板视图。

公开(公告)号：US20170178040A1

公开(公告)日：2017-06-22

申请号：US14971592

申请日：2015-12-16

Applicant: Avaya Inc.

Inventor： John H. Yoakum ,  Jonathan Silverman ,  Cynthia S. Mitchell

IPC: G06Q10/06

CPC classification number: G06Q10/06311

Abstract: Matching deployable resources with available tasks based on personal information obtained from wearable devices is disclosed. A processor-based controller receives permission from each of a plurality of deployable resources to receive personal information from the respective deployable resource. The controller next automatically receives personal information from each of the plurality of deployable resources via the wearable devices. The personal information is based on information determined by the respective wearable device while the wearable device is being worn by the respective deployable resource. The controller automatically compares the personal information received from one or more of the deployable resources to a selection criterion associated with a task. Based on the comparing, the controller selects one or more of the deployable resources, and notifies each of the selected deployable resources to request assistance with respect to the task.