公开(公告)号：US10951759B2

公开(公告)日：2021-03-16

申请号：US16411344

申请日：2019-05-14

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/51 ,  H04M3/38

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

公开(公告)号：US20170019632A1

公开(公告)日：2017-01-19

申请号：US14797797

申请日：2015-07-13

Applicant: Avaya Inc.

Inventor： Satyam Lad ,  Narendra Limbani ,  Parag Mulay

IPC: H04N7/15 ,  H04N5/232 ,  H04N7/14

CPC classification number: H04N5/23216 ,  H04M3/567 ,  H04N5/23206 ,  H04N5/23296 ,  H04N7/147

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for controlling a camera view using unique nametags and gestures. In a particular embodiment, a method provides identifying a plurality of items at a location from video captured of the location by the video camera and associating a unique nametag of a plurality of unique nametags to each item of the plurality of items. Each one of the plurality of unique nametags describes the item to which the unique nametag is associated. The method further provides receiving a first indication that a first unique nametag of the plurality of unique nametags has been selected by a user and directing the video camera to capture a first view of a first position of a first item associated with the first unique nametag.

Abstract translation: 本文公开的实施例提供了使用独特的名称和手势控制摄像机视图的系统，方法和计算机可读介质。 在特定实施例中，一种方法提供了通过摄像机识别位置所捕获的视频的位置来识别多个项目，并将多个唯一名称标签的唯一名称与多个项目中的每个项目相关联。 多个唯一名称中的每一个描述与唯一的名称相关联的项目。 该方法还提供接收第一指示，即第一个唯一的Nametag的多个唯一的Nametag已被用户选择并且指示摄像机捕获与第一唯一的名称相关联的第一项的第一位置的第一视图。

公开(公告)号：US20190268469A1

公开(公告)日：2019-08-29

申请号：US16411344

申请日：2019-05-14

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/51 ,  H04M3/38

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

公开(公告)号：US10159027B2

公开(公告)日：2018-12-18

申请号：US15052484

申请日：2016-02-24

Applicant: Avaya, Inc.

Inventor： Anirudh Patel ,  Manish Patil ,  Parag Mulay

IPC: H04W4/00 ,  H04W36/30 ,  H04L12/26 ,  H04L12/24 ,  H04W36/12 ,  H04W36/00

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for recovering from media degradation during a communication session. In a particular embodiment, a method provides, during a communication session between a first user system operated by a first user and a second user system operated by a second user, receiving a first indication from the first user system indicating a degraded condition of media received by the first user system from the second user system. Responsive to receiving the indication, the method provides attempting to establish a connection with a third user system associated with the second user when the degraded condition comprises inactivity of the media being received by the first user system from the second user system. Upon establishing the connection with the third user system, the method provides connecting the third user system to the first user system to continue the communication session.

公开(公告)号：US20160352894A1

公开(公告)日：2016-12-01

申请号：US14726796

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/22 ,  H04M3/51 ,  H04M3/38

CPC classification number: H04M3/5158 ,  H04M3/385 ,  H04M2203/6045 ,  H04M2203/6054

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

Abstract translation: 一种验证系统，通过使用反向认证过程验证呼叫中心代理的真实性。 认证系统包括验证模块，用于验证从呼叫中心呼叫的代理的真实性。 验证模块响应于来自媒体服务器的用户提供的查询问题来检索参考答案。 媒体服务器可能位于企业网络内。 这些参考问题及其相应的参考答案由用户在向企业网络注册时提供。

公开(公告)号：US10341487B2

公开(公告)日：2019-07-02

申请号：US14726796

申请日：2015-06-01

Applicant: Avaya Inc.

Inventor： Parag Mulay ,  Satyam Lad ,  Sambhaji Gayake

IPC: H04M3/51 ,  H04M3/38

Abstract: An authentication system to validate the authenticity of call center agents by using a reverse authentication procedure. The authentication system includes a verification module that verifies the authenticity of agents calling from the call center. The verification module retrieves reference answers in response to the user-provided query questions from a media server. The media server may be located inside the enterprise network. These reference questions and their corresponding reference answers are provided by users when registering with the enterprise network.

公开(公告)号：US20170245191A1

公开(公告)日：2017-08-24

申请号：US15052484

申请日：2016-02-24

Applicant: Avaya, Inc.

Inventor： Anirudh Patel ,  Manish Patil ,  Parag Mulay

IPC: H04W36/30 ,  H04L12/26

CPC classification number: H04W36/30 ,  H04L41/5019 ,  H04L41/5087 ,  H04L43/16 ,  H04W36/12

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for recovering from media degradation during a communication session. In a particular embodiment, a method provides, during a communication session between a first user system operated by a first user and a second user system operated by a second user, receiving a first indication from the first user system indicating a degraded condition of media received by the first user system from the second user system. Responsive to receiving the indication, the method provides attempting to establish a connection with a third user system associated with the second user when the degraded condition comprises inactivity of the media being received by the first user system from the second user system. Upon establishing the connection with the third user system, the method provides connecting the third user system to the first user system to continue the communication session.

公开(公告)号：US09706107B2

公开(公告)日：2017-07-11

申请号：US14797797

申请日：2015-07-13

Applicant: Avaya Inc.

Inventor： Satyam Lad ,  Narendra Limbani ,  Parag Mulay

IPC: H04N7/15 ,  H04N5/232 ,  H04M3/56 ,  H04N7/14

CPC classification number: H04N5/23216 ,  H04M3/567 ,  H04N5/23206 ,  H04N5/23296 ,  H04N7/147

Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for controlling a camera view using unique nametags and gestures. In a particular embodiment, a method provides identifying a plurality of items at a location from video captured of the location by the video camera and associating a unique nametag of a plurality of unique nametags to each item of the plurality of items. Each one of the plurality of unique nametags describes the item to which the unique nametag is associated. The method further provides receiving a first indication that a first unique nametag of the plurality of unique nametags has been selected by a user and directing the video camera to capture a first view of a first position of a first item associated with the first unique nametag.