公开(公告)号：US20150043727A1

公开(公告)日：2015-02-12

申请号：US13963650

申请日：2013-08-09

Applicant: Avaya Inc.

Inventor： Pritesh Mistry

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04M3/5158 ,  H04M3/5175

Abstract: Contact centers, such as outbound call centers, are provided with means by which they may attempt to contact individuals at a time and via a channel preferred by the contact. A history of prior contact interactions is used as one means to establish a preferred contact time and channel. With a preferred contact time and/or channel established, the contact center may attempt to reach the contact with a decreased likelihood of the attempt being consider a nuisance.

Abstract translation: 联络中心，例如外拨呼叫中心，可提供一种方法，通过这些方式，他们可以一次尝试联系个人，并通过联系人优选的频道。 使用先前接触相互作用的历史作为建立优选接触时间和通道的一种手段。 在建立了优选的接触时间和/或通道的情况下，联络中心可能试图以尝试被考虑为妨扰的可能性降低到达接触。

公开(公告)号：US09118764B2

公开(公告)日：2015-08-25

申请号：US13963650

申请日：2013-08-09

Applicant: Avaya Inc.

Inventor： Pritesh Mistry

IPC: H04M3/00 ,  H04M5/00 ,  H04M3/523 ,  H04M3/51

CPC classification number: H04M3/523 ,  H04M3/5158 ,  H04M3/5175

Abstract: Contact centers, such as outbound call centers, are provided with means by which they may attempt to contact individuals at a time and via a channel preferred by the contact. A history of prior contact interactions is used as one means to establish a preferred contact time and channel. With a preferred contact time and/or channel established, the contact center may attempt to reach the contact with a decreased likelihood of the attempt being consider a nuisance.

公开(公告)号：US09609514B2

公开(公告)日：2017-03-28

申请号：US14606650

申请日：2015-01-27

Applicant: Avaya Inc.

Inventor： Pritesh Mistry ,  Manjusha Gole

IPC: H04M3/42 ,  H04W12/06 ,  H04W4/08 ,  H04M3/56 ,  H04L29/06

CPC classification number: H04W12/06 ,  H04L12/18 ,  H04L12/1818 ,  H04L12/1822 ,  H04L63/065 ,  H04L63/0838 ,  H04L63/104 ,  H04L63/18 ,  H04L65/00 ,  H04M3/382 ,  H04M3/56 ,  H04M3/565 ,  H04M2203/5054 ,  H04M2203/5081 ,  H04M2203/6045 ,  H04W4/08

Abstract: To provide more secure access to a conference call, a request is received from a user to retrieve a one-time conference passcode; the request includes a personal verification code. In one embodiment, the personal verification code is a digital certificate. The personal verification code is validated. In response to the personal verification code being valid, the user is sent the one-time conference passcode. The user then requests to join the conference call by presenting the one-time conference passcode and a participant code. The one-time conference passcode and the participant code are verified. In response to verifying the one-time conference passcode and the participant code, the user is allowed to join the conference call. The user's name is then displayed in a list of conference participants. This overcomes the security problem of not knowing exactly who is participating in the conference call.

公开(公告)号：US20160219435A1

公开(公告)日：2016-07-28

申请号：US14606650

申请日：2015-01-27

Applicant: Avaya Inc.

Inventor： Pritesh Mistry ,  Manjusha Gole

IPC: H04W12/06 ,  H04M3/56 ,  H04L29/06 ,  H04W4/08

CPC classification number: H04W12/06 ,  H04L12/18 ,  H04L12/1818 ,  H04L12/1822 ,  H04L63/065 ,  H04L63/0838 ,  H04L63/104 ,  H04L63/18 ,  H04L65/00 ,  H04M3/382 ,  H04M3/56 ,  H04M3/565 ,  H04M2203/5054 ,  H04M2203/5081 ,  H04M2203/6045 ,  H04W4/08

Abstract: To provide more secure access to a conference call, a request is received from a user to retrieve a one-time conference passcode; the request includes a personal verification code. In one embodiment, the personal verification code is a digital certificate. The personal verification code is validated. In response to the personal verification code being valid, the user is sent the one-time conference passcode. The user then requests to join the conference call by presenting the one-time conference passcode and a participant code. The one-time conference passcode and the participant code are verified. In response to verifying the one-time conference passcode and the participant code, the user is allowed to join the conference call. The user's name is then displayed in a list of conference participants. This overcomes the security problem of not knowing exactly who is participating in the conference call.

Abstract translation: 为了提供对电话会议的更安全的访问，从用户接收到请求以检索一次会议密码; 该请求包括个人验证码。 在一个实施例中，个人验证码是数字证书。 验证个人验证码。 响应个人验证码有效，用户被发送一次会议密码。 然后用户通过呈现一次性会议密码和参与者代码来请求加入电话会议。 验证一次性会议密码和参与者代码。 响应验证一次会议密码和参与者代码，允许用户加入电话会议。 然后，用户名称将显示在会议参与者的列表中。 这克服了不知道谁正在参加电话会议的安全问题。