公开(公告)号：US20190196676A1

公开(公告)日：2019-06-27

申请号：US15854543

申请日：2017-12-26

Applicant: Avaya Inc.

Inventor： Brian Hillis ,  Pier Angelo Tognini Filho ,  Renato Simoes ,  Diego Alonso Klajner

IPC: G06F3/0483 ,  H04L29/06 ,  H04L29/08 ,  H04M3/51

CPC classification number: G06F3/0483 ,  H04L65/1006 ,  H04L67/02 ,  H04L67/146 ,  H04M3/5133 ,  H04M3/5191 ,  H04M2201/42

Abstract: A dynamically loadable application (e.g., a networked application, such as a Back-to-Back User Agent (B2BUA)) receives a Session Initiation Protocol (SIP) message. For example, the SIP message may be an incoming SIP INVITE message to establish a communication session between a communication endpoint and an agent terminal in a contact center. The dynamically loadable application attaches information to the SIP message. The attached information is for adding additional graphical user interface element(s) on the agent terminal. The dynamically loadable application sends the SIP message with the attached information to the agent terminal. The agent terminal then uses the attached information to display additional graphical user interface element(s) on the agent terminal. For example, the graphical user interface element may be a new call recording button. The additional graphical user interface element(s) allow new functionality to be added to the agent terminal without modification of the existing agent terminal software.