公开(公告)号：US20150088784A1

公开(公告)日：2015-03-26

申请号：US14036838

申请日：2013-09-25

Applicant: Avaya Inc.

Inventor： Krishna Kishore DHARA ,  Venkatesh KRISHNASWAMY ,  Rudra KANT

IPC: G06N5/04

CPC classification number: G06N5/02 ,  H04L51/16 ,  H04L51/26

Abstract: Disclosed herein are systems, methods, and computer-readable storage device for managing message threads. An example system configured to practice this method can first identify a usage pattern of a user interacting with a message thread. Next, based on that usage pattern, the system can analyze messages in the message thread to identify a high-priority message. Then the system highlights the high-priority message when the system renders the message thread on a display. The messages can be email messages, text messages, instant messages, etc. The system can further associate the high-priority message with a repository, and grant a repository user, access to the high-priority message.

Abstract translation: 这里公开了用于管理消息线程的系统，方法和计算机可读存储设备。 配置为实施该方法的示例系统可以首先识别与消息线程交互的用户的使用模式。 接下来，基于该使用模式，系统可以分析消息线程中的消息以识别高优先级消息。 然后当系统在显示屏上呈现消息线程时，系统会突出显示高优先级消息。 消息可以是电子邮件消息，文本消息，即时消息等。系统还可以将高优先级消息与存储库进行关联，并授予存储库用户对高优先级消息的访问。