公开(公告)号：US20150195404A1

公开(公告)日：2015-07-09

申请号：US14149182

申请日：2014-01-07

Applicant: Avaya Inc.

Inventor： Neil O'Connor ,  Tony McCormack ,  James Bourke ,  Sean Corcoran

IPC: H04M3/51 ,  G06F3/0484 ,  G06F3/0486 ,  G06Q10/06 ,  G06Q40/00

CPC classification number: H04M3/5175 ,  G06F3/04847 ,  G06Q10/0637 ,  G06Q10/06375 ,  G06Q10/06393 ,  G06Q10/06398 ,  H04M2203/401 ,  H04M2203/402

Abstract: An optimization system for generating a visual representation of business goals in a contact center is disclosed. The optimization system includes a monitor module configured to monitor current status of the business goals of the contact center. The optimization system further includes a computing module configured to compute values of the business goals and generate the visual representation. The optimization system further includes a drag module configured to enable a user to change value of a business goal from an actual operating value to a desired operating value. The optimization system further includes a display module configured to display modification in values of associated business goals due to the change in the value of the business goal.

Abstract translation: 公开了一种用于在联络中心生成业务目标的视觉表示的优化系统。 优化系统包括一个监视器模块，用于监视联络中心业务目标的当前状态。 优化系统还包括计算模块，其被配置为计算业务目标的值并生成视觉表示。 优化系统还包括拖动模块，其被配置为使得用户能够将业务目标的价值从实际操作值改变为期望的操作值。 优化系统还包括显示模块，其被配置为由于业务目标的价值的变化来显示关联业务目标的值的修改。