公开(公告)号：US20160321584A1

公开(公告)日：2016-11-03

申请号：US14701086

申请日：2015-04-30

Applicant: Avaya Inc.

Inventor： Tony MCCORMACK ,  Neil O'CONNOR ,  Dawid NOWAK

IPC: G06Q10/06

CPC classification number: G06Q10/06311

Abstract: A device and method performs a team continuity. The method determines a continuation procedure to continue handling a requested service, the requested service handled by a first team including first members, the continuation procedure determined based upon first attributes of the requested service at a first time and second attributes of the requested service at a second time. The method determines a second team including a second member and at least one of the first members, the second member being exclusive of the first members. The method automatically generates continuation data as a function of the continuation procedure, a progress thereof, the first team, and the second team, the continuation data including hand-off data to transition the handling of the service from the first team to the second team. The method transmits the continuation data to the second team.

Abstract translation: 设备和方法执行团队连续性。 该方法确定继续处理所请求的服务的继续过程，由包括第一成员的第一团队处理的所请求的服务，基于第一时间的所请求服务的第一属性确定的继续过程以及所请求服务的第一属性 第二次。 该方法确定包括第二构件和第一构件中的至少一个的第二组，第二构件不包括第一构件。 该方法根据继续过程，其进展，第一个团队和第二个团队自动生成持续数据，继续数据包括将服务从第一个团队转移到第二个团队的切换数据 。 该方法将连续数据发送给第二组。