公开(公告)号：US11695873B2

公开(公告)日：2023-07-04

申请号：US17189573

申请日：2021-03-02

申请人： Avaya Management L.P.

发明人： Isha Renavikar ,  Shahana Mogal ,  Ananda H P

IPC分类号： H04M3/00 ,  H04M3/54

CPC分类号： H04M3/54

摘要： Systems and methods disclosed herein provide intelligent redirection and notification of feature activation. Intelligent redirection includes user configurable rules/conditions for specifying destinations for call redirection. Intelligent redirection may also include notifying the caller of the redirection (including redirection options) and a new destination for the call. Intelligent notification of feature activation includes determining users affected by a feature activation (e.g., target user(s)) and notifying the target user(s) of when the call feature is activated. The intelligent feature notification may also include allowing the target user(s) to accept/reject the activation of the call feature. The intelligent feature notification may further include allowing a user to querying for information related to any call features activated by or on them. In some embodiments, the intelligent feature notification includes receiving an instruction to deactivate the call feature; notifying the target user of the deactivation of the call feature; and deactivating the call feature.

公开(公告)号：US20220321696A1

公开(公告)日：2022-10-06

申请号：US17219291

申请日：2021-03-31

申请人： Avaya Management L.P.

发明人： Shahana Mogal ,  Isha Renavikar ,  Ananda H P

IPC分类号： H04M3/42

摘要： The technology disclosed herein enables presentation of call identification information based on user presence. In a particular embodiment, a method includes receiving a communication request directed to an endpoint of a user and determining a presence status of the user from a presence system. In response to determining that the presence status indicates the user is not present, the method includes transferring the communication request to the endpoint and preventing the endpoint from presenting call identification information associated with the communication request.

公开(公告)号：US20220292462A1

公开(公告)日：2022-09-15

申请号：US17201824

申请日：2021-03-15

申请人： Avaya Management L.P.

发明人： Shahana Mogal ,  Isha Renavikar ,  Ananda H P

IPC分类号： G06Q10/10 ,  H04L12/58

摘要： Systems and methods include receiving, with a processor of a computer system, a request for an out-of-office period from a user of an electronic calendar application; determining, with the processor, based on the request for the out-of-office period, a start time and an end time of the out-of-office period; determining, with the processor, based on the start time and the end time, one or more conflicting events on a calendar associated with the user; generating, with the processor, a set of actions for each conflicting event; receiving, with the processor, a response to the set of actions for each conflicting event; and performing, with the processor, one or more of the actions of the set of actions for each conflicting event based on the response.

公开(公告)号：US20230291828A1

公开(公告)日：2023-09-14

申请号：US17689714

申请日：2022-03-08

申请人： Avaya Management L.P.

发明人： Ananda H P

IPC分类号： H04M3/20 ,  H04L65/10 ,  H04L9/40

CPC分类号： H04M3/205 ,  H04L65/1006 ,  H04L29/06965 ,  H04M2203/609

摘要： Calls that can be secure (e.g., are conducted with end-to-end encryption) may originate with some or all of the call being unsecured. Then, upon a triggering event such as a user deciding that sensitive information will be discussed or a “sniffer” determining that the call is being monitored by a spoofed endpoint, triggers a transition of the call from an unsecure connection to a secure connection without terminating and reestablishing the call. Accordingly, an unsecure call, such as one utilizing Transmission Control Protocol (TCP) signaling and Real-Time Transport Protocol (RTP) and transitioned to Transport Layer Security (TLS) and Secure RTP (SRTP) to allow a previously unsecured call to become secured with end-to-end encryption.

公开(公告)号：US20220286558A1

公开(公告)日：2022-09-08

申请号：US17189573

申请日：2021-03-02

申请人： Avaya Management L.P.

发明人： Isha Renavikar ,  Shahana Mogal ,  Ananda H P

IPC分类号： H04M3/54

摘要： Systems and methods disclosed herein provide intelligent redirection and notification of feature activation. Intelligent redirection includes user configurable rules/conditions for specifying destinations for call redirection. Intelligent redirection may also include notifying the caller of the redirection (including redirection options) and a new destination for the call. Intelligent notification of feature activation includes determining users affected by a feature activation (e.g., target user(s)) and notifying the target user(s) of when the call feature is activated. The intelligent feature notification may also include allowing the target user(s) to accept/reject the activation of the call feature. The intelligent feature notification may further include allowing a user to querying for information related to any call features activated by or on them. In some embodiments, the intelligent feature notification includes receiving an instruction to deactivate the call feature; notifying the target user of the deactivation of the call feature; and deactivating the call feature.

公开(公告)号：US20230412546A1

公开(公告)日：2023-12-21

申请号：US17825620

申请日：2022-05-26

申请人： Avaya Management L.P.

发明人： Ananda H P

IPC分类号： H04L51/21 ,  H04L51/08 ,  H04L51/42 ,  G06F16/955

CPC分类号： H04L51/21 ,  G06F16/955 ,  H04L51/42 ,  H04L51/08

摘要： A method for notifying a sender of an email communication having a link provided therein, to include permission for accessing the link includes receiving an indication of a completion of a formation of an email communication. The method also includes identifying at least one link provided within the email communication. The method further includes sending a notification to the sender that the at least one link is provided within the email communication.

公开(公告)号：US20230306375A1

公开(公告)日：2023-09-28

申请号：US17703131

申请日：2022-03-24

申请人： Avaya Management L.P.

发明人： Ananda H P

IPC分类号： G06Q10/10 ,  G06F3/0482

CPC分类号： G06Q10/1095 ,  G06F3/0482

摘要： Recurring events, such as meetings, are often created with a finite number of recurring iterations. The number of iterations is often only a guess and may include superfluous iterations, and in doing so allocate resources that cannot be use for another purpose. In other cases, two few iterations are initially selected, which often go unnoticed until the time for the next, but absent, iteration of the event has occurred. By automatically generating a prompt or automatically creating additional iterations, an event may be created with a number of iterations and a timely prompt provided to determine if the event should be extended and, if so, extending the event.

公开(公告)号：US20220318760A1

公开(公告)日：2022-10-06

申请号：US17219362

申请日：2021-03-31

申请人： Avaya Management L.P.

发明人： Isha Renavikar ,  Shahana Mogal ,  Ananda H P

IPC分类号： G06Q10/10

摘要： The technology disclosed herein enables meeting participants on a meeting invite to be updated across calendar systems. In a particular embodiment, a method includes, in a first calendar system, receiving a notification that a meeting invite for a meeting between a first participant and a second participant is forwarded to a third participant. The first calendar system maintains a first copy of the meeting invite on behalf of the first participant and a second calendar system maintains a second copy of the meeting invite on behalf of the second participant. In response to the notification, the method provides updating the first copy to include the third participant and directing the second calendar system to update the second copy to include the third participant.