公开(公告)号：US20170083847A1

公开(公告)日：2017-03-23

申请号：US14857304

申请日：2015-09-17

Applicant: BANK OF AMERICA CORPORATION

Inventor： David L. Warnick ,  Hudson Philip Hoen, IV ,  Andrew Sheldon ,  Jason Nicolas Alexandrian ,  Jason P. Gardner ,  Luis Felipe Lecaro Saborio ,  Brian Robert Camphausen

IPC: G06Q10/06

CPC classification number: G06Q10/06316

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for temporarily suspending a workflow associated with a work item. The system is configured to establish a communicable link with a queue to retrieve a first work item. The system is configured to receive a notification from a first device, where the notification comprises a second work item. The system temporarily suspends the first work item and the work flow associated with the first work item, in response to receiving the second work item from the first device. Once the system determines execution of a user action associated with the second work item, it restores the suspended first work item and the one or more suspended sessions associated with the first work item.