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公开(公告)号：US11782974B2
公开(公告)日：2023-10-10
申请号：US17212014
申请日：2021-03-25
Applicant: BANK OF AMERICA CORPORATION
Inventor： Ashwini Patil , Ramakrishna R. Yannam , Ion Gerald McCusker , Saahithi Chillara , Ravisha Andar , Emad Noorizadeh , Pravin Kumar Sankari Bhagavathiappan , Yogesh Raghuvanshi , Sushil Golani
Abstract: An apparatus includes a memory and processor. The memory stores previous requests and corresponding previous responses. The processor determines that a user device transmitted a new voice request, converts the voice request into a first set of text, and transmits the text to an agent device. The processor applies the machine learning algorithm to the first set of text to generate suggested responses, by identifying patterns shared by the first set of text and a subset of the previous requests that are associated with the suggested responses. The processor transmits the suggested responses to the agent device. The processor then determines that the agent device transmitted voice signals responding to the new request. The processor converts these voice signals into a second set of text. The processor stores the first set of text as a previous request, and the second set of text as a corresponding previous response.
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2.发明申请公开(公告)号：US20250159078A1
公开(公告)日：2025-05-15
申请号：US18389325
申请日：2023-11-14
Applicant: Bank of America Corporation
Inventor： Jennifer Corzo , Jitender Singh , Priyeshkumar Patel , Bartholomew Sanjeevinathan , Amit Mishra , Pravin Kumar Sankari Bhagavathiappan , Nipun Mahajan
Abstract: Systems and processes are disclosed to leverage conversational AI across voice and digital channels by automating employee interactions with clients to deliver humanized experiences with speed and accuracy. Live phone conversation. Transcriptions between clients and agents are generated. AI assist provides automation based on client interactions. Prompts are provided to speak to customers. Real time updates and summaries are sent to client devices and streamed to customize agent sessions. Auto navigation of agent views and manipulations of the agent screen are optimized by AI. Instant client validations are enabled via audible and visual confirmations on client devices. Various other AI implementations for improved processing our similarly disclosed.
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公开(公告)号：US20250028511A1
公开(公告)日：2025-01-23
申请号：US18910786
申请日：2024-10-09
Applicant: Bank of America Corporation
Inventor： Nipun Mahajan , Amit Mishra , Yaksh Kumar Singh , Yogesh Raghuvanshi , Pravin Kumar Sankari Bhagavathiappan
Abstract: A system identifies data objects from a first piece of code in an original programming language and creates a knowledge graph that represents a relationship among the data objects. The system identifies a particular data object that is unique to the original programming language. The system determines a counterpart data object that is used for a particular purpose as the identified data object in a target programming language. The system creates a second piece of code in the target programming language by replacing the particular data object with the counterpart data object. The system determines if the second piece of code is configured to perform a task that the first piece of code is programmed to perform. In response to determining that the second piece of code is configured to perform the particular task, the system executes the second piece of code.
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公开(公告)号：US20220309096A1
公开(公告)日：2022-09-29
申请号：US17212014
申请日：2021-03-25
Applicant: Bank of America Corporation
Inventor： Ashwini Patil , Ramakrishna R. Yannam , Ion Gerald McCusker , Saahithi Chillara , Ravisha Andar , Emad Noorizadeh , Pravin Kumar Sankari Bhagavathiappan , Yogesh Raghuvanshi , Sushil Golani
Abstract: An apparatus includes a memory and processor. The memory stores previous requests and corresponding previous responses. The processor determines that a user device transmitted a new voice request, converts the voice request into a first set of text, and transmits the text to an agent device. The processor applies the machine learning algorithm to the first set of text to generate suggested responses, by identifying patterns shared by the first set of text and a subset of the previous requests that are associated with the suggested responses. The processor transmits the suggested responses to the agent device. The processor then determines that the agent device transmitted voice signals responding to the new request. The processor converts these voice signals into a second set of text. The processor stores the first set of text as a previous request, and the second set of text as a corresponding previous response.
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公开(公告)号：US20250094416A1
公开(公告)日：2025-03-20
申请号：US18369301
申请日：2023-09-18
Applicant: Bank of America Corporation
Inventor： Ravisha Andar , Mohammed Zubair Mohammed Ajmal , Pravin Kumar Sankari Bhagavathiappan , Chandra Chudeswaran Sankar , Smruti Soumya Mishra
IPC: G06F16/242 , G06F16/248 , G06F16/93 , G06F21/62
Abstract: Methods for autocomplete-enabled complaint processing are provided. Methods may receive documents and extract terms from the documents. The documents may relate to previously stored complaints. Methods may map the terms to concepts. Methods may index the documents and mapped concepts within a search platform. Methods may receive and verify a request. Upon verification, methods may extract concepts from the request. Upon concept extraction, methods may generate a query. The query may include the one or more extracted concepts and/or any other suitable data from the request. The query may be transmitted to the search platform. The search platform may identify documents that match the request. The matched documents may be transmitted to a response generator. The response generator may utilize the extracted concepts and the identified documents to generate a response to the query. The response may be transmitted to the requestor.
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Patent Agency Ranking
公开(公告)号：US12124828B2
公开(公告)日：2024-10-22
申请号：US18156004
申请日：2023-01-18
Applicant: Bank of America Corporation
Inventor： Nipun Mahajan , Amit Mishra , Yaksh Kumar Singh , Yogesh Raghuvanshi , Pravin Kumar Sankari Bhagavathiappan
Abstract: A system identifies data objects from a first piece of code in an original programming language and creates a knowledge graph that represents a relationship among the data objects. The system identifies an expression syntax in the first piece of code and determines an interpretation of the expression syntax. The system creates a sentence that indicates an interpretation of a respective code line. The system determines a counterpart data object in a target programming language for each word in the created sentence. In response, the system creates a second piece of code in the target programming language, such that the second price of code satisfies syntax rules in the target programming language. In response to determining that the second piece of code is configured to perform a particular task that the first piece of code is configured to, the system executes the second piece of code.
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公开(公告)号：US11657819B2
公开(公告)日：2023-05-23
申请号：US17212141
申请日：2021-03-25
Applicant: BANK OF AMERICA CORPORATION
Inventor： Ion Gerald McCusker , Ramakrishna R. Yannam , Ashwini Patil , Saahithi Chillara , Ravisha Andar , Emad Noorizadeh , Pravin Kumar Sankari Bhagavathiappan , Yogesh Raghuvanshi , Sushil Golani
CPC classification number: G10L15/22 , G06N20/00 , G10L15/10 , G06F16/24578 , G06F16/334 , G09B7/02 , G10L2015/221 , G10L2015/225
Abstract: An apparatus includes a memory and a processor. The memory stores a machine learning algorithm configured to select between forwarding a request to an agent device and transmitting an automatically generated reply to the request. The processor receives feedback for a decision made by the algorithm, indicating whether the automatically generated reply includes the information sought by the request. If the algorithm decided to forward the request to the agent device, a reward is assigned to feedback that indicates that the reply does not include the information, while a punishment is assigned to feedback that indicates that the reply includes the information. If the algorithm decided to transmit the reply, a reward is assigned to feedback that indicates that the reply includes the information, and a punishment is assigned to feedback that indicates that the reply does not include the information. The processor updates the algorithm using the reward/punishment.
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公开(公告)号：US20240412005A1
公开(公告)日：2024-12-12
申请号：US18332005
申请日：2023-06-09
Applicant: Bank of America Corporation
Inventor： Krithika Viswanathan , Amit Mishra , Pravin Kumar Sankari Bhagavathiappan , Niharika Marisetti
IPC: G06F40/40 , G06F40/157 , G06F40/205 , G06F40/284
Abstract: A system receives an input from a user, where the input indicates a request to perform one or more tasks. The system generates a plurality of utterances from the input. Each utterance indicates a different operation. The system determines a sequence of the operations to be performed in order to perform the one or more tasks. The system identifies a conversational software algorithm that is configured to process a respective utterance based on the topic of the utterance. The system communicates each utterance to the respective conversational software algorithm. The system receives responses from the conversational software algorithms. The system determines whether each response is valid. The system generates a final response based on the valid responses. The system outputs the final response.
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公开(公告)号：US20240411986A1
公开(公告)日：2024-12-12
申请号：US18332013
申请日：2023-06-09
Applicant: Bank of America Corporation
Inventor： Krithika Viswanathan , Amit Mishra , Pravin Kumar Sankari Bhagavathiappan , Niharika Marisetti
IPC: G06F40/205 , G06F40/279 , G06F40/40 , G10L15/18 , G10L15/22
Abstract: A system receives an input from a user, where the input indicates a request to perform one or more tasks. The system generates a plurality of utterances from the input. Each utterance indicates a different operation. The system determines a sequence of the operations to be performed in order to perform the one or more tasks. The system identifies a conversational software algorithm that is configured to process a respective utterance based on the topic of the utterance. The system communicates each utterance to the respective conversational software algorithm. The system receives responses from the conversational software algorithms. The system determines whether each response is valid. The system generates a final response based on the valid responses. The system outputs the final response.
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公开(公告)号：US20240356944A1
公开(公告)日：2024-10-24
申请号：US18302122
申请日：2023-04-18
Applicant: Bank of America Corporation
IPC: H04L9/40
CPC classification number: H04L63/1425 , H04L63/1441
Abstract: A system receives a set of input data streams from different data sources. At least one of the set of input data streams comprises a message that indicates an anomaly with respect to a topic associated with a software application. The system determines the topic, the anomaly, and a set of metadata associated with the topic from the set of input data streams. The set of metadata comprises an occurrence frequency of the anomaly in messages, a number of data sources from which messages are received, or a timeframe window within which the messages are received. The system assigns a set of weight values to the set of metadata and determines an accumulated weight value. If it is determined that the accumulated weight value is more than a threshold weight value, the system communicates an alert indicating to execute a countermeasure action that addresses the anomalous topic.
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