公开(公告)号：US20220157323A1

公开(公告)日：2022-05-19

申请号：US17098652

申请日：2020-11-16

Applicant: BANK OF AMERICA CORPORATION

Inventor： Sandeep Verma ,  Pavan Chayanam ,  Srinivas Dundigalla ,  Nandini Rathaur ,  Rama Yannam

IPC: G10L17/10 ,  G06N20/00 ,  G06F9/451 ,  G10L17/04

Abstract: Embodiments of the present invention provide systems and methods for using machine learning to analyze and infer the contextual significance of a conversational language in order to proactively engage with one or more users in a familiar manner via a virtual voice assistant. As such, the systems and methods reduce redundancy of process steps for the user in accessing relevant information or initiating certain resource activities via disparate channels of communication by creating a continuity of conversational tone and substance.