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公开(公告)号：US12253678B2
公开(公告)日：2025-03-18
申请号：US18437301
申请日：2024-02-09
Applicant: Bank of America Corporation
Inventor： Sandeep Verma , Nandini Rathaur , Pavan Chayanam , Srinivas Dundigalla
Abstract: Apparatus and methods are provided for extracting and displaying information and data from a stream of information on a pair of smart glasses. One or more content filters describing the desired information and data may be communicated to a content filtering module. The content filtering module may process the stream of information to search for the desired information and data. When the desired information is found within the stream of information, the content filtering module may highlight the desired information, while blurring all other information, within a display on the pair of smart glasses.
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公开(公告)号：US20230328056A1
公开(公告)日：2023-10-12
申请号：US17718902
申请日：2022-04-12
Applicant: BANK OF AMERICA CORPORATION
Inventor： Navdeep Mahajan , Pavan Chayanam
IPC: H04L9/40 , H04L9/32 , H04L67/1087
CPC classification number: H04L63/083 , H04L63/104 , H04L2209/56 , H04L67/1091 , H04L9/3247
Abstract: Systems, computer program products, and methods are described herein for off-network access to resources using a remote client. The present invention is configured to receive, from one or more client devices, an off-network resource access request from a user; establish one or more network sessions with the one or more client devices; determine, via the one or more network sessions, one or more device identifiers associated with the one or more client devices; retrieve, from an internal repository, a distributed ledger credential associated with the distributed ledger stored on the one or more client devices; unlock, via the one or more network sessions, access to the distributed ledger for the user via the one or more client devices using the distributed ledger credential; and terminate the one or more network sessions in response to unlocking access to the distributed ledger for the user.
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公开(公告)号：US20220358928A1
公开(公告)日：2022-11-10
申请号：US17874542
申请日：2022-07-27
Applicant: Bank of America Corporation
Inventor： Srinivas Dundigalla , Pavan Chayanam , Saurabh Mehta
Abstract: Aspects of the disclosure relate to using machine learning to simulate an interactive voice response system. A computing platform may receive user interaction information corresponding to interactions between a user and enterprise computing devices. Based on the user interaction information, the computing platform may identify predicted intents for the user, and may generate hotkey information based on the predicted intents. The computing platform may send the hotkey information and commands directing the mobile device to output the hotkey information. The computing platform may receive hotkey input information from the mobile device. Based on the hotkey input information, the computing platform may generate a hotkey response message. The computing platform may send, to the mobile device, the hotkey response message and commands directing the mobile device to convert the hotkey response message to an audio output and to output the audio output.
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公开(公告)号：US20220157323A1
公开(公告)日：2022-05-19
申请号：US17098652
申请日：2020-11-16
Applicant: BANK OF AMERICA CORPORATION
Inventor： Sandeep Verma , Pavan Chayanam , Srinivas Dundigalla , Nandini Rathaur , Rama Yannam
Abstract: Embodiments of the present invention provide systems and methods for using machine learning to analyze and infer the contextual significance of a conversational language in order to proactively engage with one or more users in a familiar manner via a virtual voice assistant. As such, the systems and methods reduce redundancy of process steps for the user in accessing relevant information or initiating certain resource activities via disparate channels of communication by creating a continuity of conversational tone and substance.
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公开(公告)号：US20240419983A1
公开(公告)日：2024-12-19
申请号：US18208912
申请日：2023-06-13
Applicant: Bank of America Corporation
Inventor： Sandeep Verma , Nandini Rathaur , Amit Mishra , Srinivas Dundigalla , Pavan Chayanam
IPC: G06N5/022 , G06F16/2457 , G06F16/25 , H04M3/51
Abstract: Methods are provided for an artificial intelligence (“AI”) agent answering a call within a voice AI container. The methods may include the AI agent receiving the call from a human caller within the voice AI container, the call may include a query. The methods may include parsing the query to identify context associated with the query. The methods may include identifying using the context an intent of the query. The methods may include determining whether a first valid mapping stored within a backend database, located in the voice AI container, is associated with the intent of the query. The methods may include loading the first valid mapping. The methods may include navigating an agent screen using the loaded valid mapping. The methods may include gathering information required to satisfy the intent of the query. The methods may include relaying the information to the human caller.
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Patent Agency Ranking
公开(公告)号：US20240119237A1
公开(公告)日：2024-04-11
申请号：US17963330
申请日：2022-10-11
Applicant: BANK OF AMERICA CORPORATION
Inventor： Indradeep Dantuluri , Pavan Chayanam
Abstract: Systems, computer program products, and methods are described herein for machine learning based network session interaction. The present disclosure is configured to receive, from an end-point device, a user input, wherein the user input comprises natural language data; extract a first set of attributes associated with the user input; determine, using a machine learning (ML) subsystem, a first set of adaptive response actions to the user input based on the first set of attributes; and execute the first set of adaptive response actions.
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公开(公告)号：US20240073029A1
公开(公告)日：2024-02-29
申请号：US17893665
申请日：2022-08-23
Applicant: Bank of America Corporation
Inventor： Sandeep Verma , Pavan Chayanam , Srinivas Dundigalla , Nandini Rathaur
CPC classification number: H04L9/3255 , H04L9/0833 , H04L9/50
Abstract: Arrangements for generating and using client-side generated one-time passcodes (OTP) for transaction processing are provided. A request to register a user and/or user computing device for client-side OTP processing may be received. A request to register a merchant for client-side OTP processing may also be received and, in respond, a unique access key unique to the merchant may be generated and transmitted to one or more devices. A request to process a transaction may be received and may include the unique access key, transaction details, and user device data. The request may be analyzed to determine whether one or more criteria are met. If so, client-side OTP functions may be enabled. If not, client-side OTP functions might not be enabled and, instead, a request for additional authentication data may be generated and transmitted to the user computing device for display.
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公开(公告)号：US20230376947A1
公开(公告)日：2023-11-23
申请号：US17750614
申请日：2022-05-23
Applicant: Bank of America Corporation
Inventor： Pavan Chayanam , Navdeep Mahajan
CPC classification number: G06Q20/4014 , G06Q20/389 , G06Q20/3829
Abstract: User authentication and validation for performing transactions may be performed by a validation server of a service provider. For example, when a login request or purchase request is received, the request may be authenticated or validated before permitting the requested transaction. In some arrangements, the validation may be delegated to one or more devices or users external to the service provider. Multiple validation users may be consulted for each transaction request to determine a consensus validation decision. A consensus may be reached based on unanimous responses or based on a specified threshold level (e.g., more than 50% responding positively or negatively). The service provider may use this consensus determination to authorize or reject a transaction request.
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公开(公告)号：US20230288704A1
公开(公告)日：2023-09-14
申请号：US17692283
申请日：2022-03-11
Applicant: Bank of America Corporation
Inventor： Sandeep Verma , Nandini Rathaur , Pavan Chayanam , Srinivas Dundigalla
CPC classification number: G02B27/0172 , G06V30/18019 , G02B2027/0141 , G02B2027/0178
Abstract: Apparatus and methods are provided for extracting and displaying information and data from a stream of information on a pair of smart glasses. One or more content filters describing the desired information and data may be communicated to a content filtering module. The content filtering module may process the stream of information to search for the desired information and data. When the desired information is found within the stream of information, the content filtering module may highlight the desired information, while blurring all other information, within a display on the pair of smart glasses.
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公开(公告)号：US11645454B2
公开(公告)日：2023-05-09
申请号：US17533355
申请日：2021-11-23
Applicant: BANK OF AMERICA CORPORATION
Inventor： Indradeep Dantuluri , Pavan Chayanam , Travon Lamone Kelly , Michael McClish , Ashwin Srinivas Parameswaran , Rupal V. Shah , Surendran Thiyagarajan
IPC: G06F40/186 , H04L67/04 , G06F40/106 , G06F40/174 , G06F40/123 , G06F3/16 , G06F9/451
CPC classification number: G06F40/186 , G06F3/167 , G06F9/451 , G06F40/106 , G06F40/123 , G06F40/174 , H04L67/04
Abstract: Embodiments of the invention are directed to a system, method, or computer program product for a template based design approach for cross channel digital form integration and presentation. The system allows for onboarding of various types of forms to push them out to users via multiple various user viewing channels. The invention identifies the sections or fields of the form that require user input and presents those fields using an advanced digital solution illustrated in the channel format. The system is expandable, allowing for a single backend upload of additional forms irrespective of the channel.
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