公开(公告)号：US20210182492A1

公开(公告)日：2021-06-17

申请号：US17186441

申请日：2021-02-26

Applicant: BANK OF AMERICA CORPORATION

Inventor： Kevin T. Cole ,  Alicia C. Jones-McFadden ,  Sushil Golani ,  Caitlin Chrisman Bullock ,  Dariane Katinka Hunt ,  Ramakrishna R. Yannam ,  Christian S. Kitchell ,  Matthew Hsieh ,  Shahram Khosraviani ,  Priyank R. Shah ,  Maruthi Shanmugam

IPC: G06F40/289 ,  G06F40/279 ,  H04L29/08 ,  G06N20/00 ,  G06N5/04 ,  G10L15/26

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

公开(公告)号：US20210203734A1

公开(公告)日：2021-07-01

申请号：US17201052

申请日：2021-03-15

Applicant: BANK OF AMERICA CORPORATION

Inventor： Kevin T. Cole ,  Alicia C. Jones-McFadden ,  Sushil Golani ,  Caitlin Chrisman Bullock ,  Dariane Katinka Hunt ,  Ramakrishna R. Yannam ,  Christian S. Kitchell ,  Matthew Hsieh ,  Shahram Khosraviani ,  Priyank R. Shah ,  Maruthi Shanmugam

IPC: H04L29/08 ,  G06N20/00 ,  G06N5/04 ,  G06F40/279 ,  G06F40/289

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

公开(公告)号：US11991256B2

公开(公告)日：2024-05-21

申请号：US17201052

申请日：2021-03-15

Applicant: BANK OF AMERICA CORPORATION

Inventor： Kevin T. Cole ,  Alicia C. Jones-McFadden ,  Sushil Golani ,  Caitlin Chrisman Bullock ,  Dariane Katinka Hunt ,  Ramakrishna R. Yannam ,  Christian S. Kitchell ,  Matthew Hsieh ,  Shahram Khosraviani ,  Priyank R. Shah ,  Maruthi Shanmugam

IPC: H04L67/52 ,  G06F40/279 ,  G06F40/289 ,  G06N5/04 ,  G06N20/00 ,  G10L15/26 ,  H04L67/50

CPC classification number: H04L67/52 ,  G06F40/279 ,  G06F40/289 ,  G06N5/04 ,  G06N20/00 ,  H04L67/535 ,  G10L15/26

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

公开(公告)号：US10951720B2

公开(公告)日：2021-03-16

申请号：US15427506

申请日：2017-02-08

Applicant: BANK OF AMERICA CORPORATION

Inventor： Kevin T. Cole ,  Alicia C. Jones-McFadden ,  Sushil Golani ,  Caitlin Chrisman Bullock ,  Dariane K. Hunt ,  Ramakrishna R. Yannam ,  Christian S. Kitchell ,  Matthew Hsieh ,  Shahram Khosraviani ,  Priyank R. Shah ,  Maruthi Shanmugam

IPC: H04L29/08 ,  G06N20/00 ,  G06N5/04 ,  G06F40/279 ,  G06F40/289 ,  G10L15/26

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

公开(公告)号：US12255965B2

公开(公告)日：2025-03-18

申请号：US17186441

申请日：2021-02-26

Applicant: BANK OF AMERICA CORPORATION

Inventor： Kevin T. Cole ,  Alicia C. Jones-McFadden ,  Sushil Golani ,  Caitlin Chrisman Bullock ,  Dariane Katinka Hunt ,  Ramakrishna R. Yannam ,  Christian S. Kitchell ,  Matthew Hsieh ,  Shahram Khosraviani ,  Priyank R. Shah ,  Maruthi Shanmugam

IPC: H04L67/52 ,  G06F3/0481 ,  G06F40/279 ,  G06F40/289 ,  G06N5/04 ,  G06N20/00 ,  H04L67/50 ,  G06F9/451 ,  G10L15/26

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.

公开(公告)号：US20180114127A1

公开(公告)日：2018-04-26

申请号：US15427506

申请日：2017-02-08

Applicant: BANK OF AMERICA CORPORATION

Inventor： Kevin T. Cole ,  Alicia C. Jones-McFadden ,  Sushil Golani ,  Caitlin Chrisman Bullock ,  Dariane K. Hunt ,  Ramakrishna R. Yannam ,  Christian S. Kitchell ,  Matthew Hsieh ,  Shahram Khosraviani ,  Priyank R. Shah ,  Maruthi Shanmugam

IPC: G06N5/04 ,  H04L29/08 ,  G06N99/00 ,  G06F17/27 ,  G10L15/26

CPC classification number: G06N20/00 ,  G06F17/2765 ,  G06F17/2775 ,  G06N5/04 ,  G10L15/26 ,  H04L67/18 ,  H04L67/22

Abstract: Embodiments of the invention are directed to systems, methods, and computer program products for providing a multi-channel cognitive resource platform configured for intelligent, proactive and responsive communication with a user, via a user device. The system is further configured to perform one or more user activities, in an integrated manner, within a single interface of the user device, without requiring the user to operate disparate applications. Furthermore, the system is configured to receive user input through multiple communication channels such as a textual communication channel and an audio communication channel. The system is further configured to switch between the various communication channels seamlessly, and in real-time.