公开(公告)号：US20070100892A1

公开(公告)日：2007-05-03

申请号：US11163737

申请日：2005-10-28

申请人： Aaron Kephart ,  Brian Kilpatrick ,  Wallace Kirkland ,  William Waldron ,  Michael Ritchie ,  Robert Maloney ,  Atilio Deambrosi ,  Philip Howard-Knight ,  Carol Gatrell

发明人： Aaron Kephart ,  Brian Kilpatrick ,  Wallace Kirkland ,  William Waldron ,  Michael Ritchie ,  Robert Maloney ,  Atilio Deambrosi ,  Philip Howard-Knight ,  Carol Gatrell

IPC分类号： G06F17/30

CPC分类号： G06Q10/06

摘要： System and method for managing the configuration of resources in an enterprise. Embodiments of the present invention gather, store, and maintain institutional knowledge of configurations of IT resources of an enterprise. A configuration database serves as a temporal record of the configurations of the resources. The configuration database can reflect a dimensional model of the enterprise configuration where various configuration items are linked together. A configuration change can be analyzed and approved, and then reflected in a change to a configuration item (CI) which imposes an appropriate change to other configuration items based on upstream, downstream, peer relationships and/or views. A system according to an embodiment of the invention can also include a change database, an inventory database, a problem database, and/or a service level management subsystem to ensure changes to an enterprise's configuration are consistent with service level agreements and/or operating level agreements.

摘要翻译： 管理企业资源配置的系统和方法。 本发明的实施例收集，存储和维护企业的IT资源配置的机构知识。 配置数据库用作资源配置的时间记录。 配置数据库可以反映企业配置的维度模型，其中各种配置项链接在一起。 可以分析和批准配置更改，然后反映在对配置项（CI）的更改中，配置项（CI）对基于上游，下游，对等关系和/或视图的其他配置项施加适当的更改。 根据本发明的实施例的系统还可以包括改变数据库，库存数据库，问题数据库和/或服务级别管理子系统，以确保对企业配置的改变与服务水平协议和/或操作级别一致 协议

公开(公告)号：US20070100712A1

公开(公告)日：2007-05-03

申请号：US11163738

申请日：2005-10-28

申请人： Brian Kilpatrick ,  Aaron Kephart ,  Wallace Kirkland ,  Carol Gatrell ,  Robert Maloney

发明人： Brian Kilpatrick ,  Aaron Kephart ,  Wallace Kirkland ,  Carol Gatrell ,  Robert Maloney

IPC分类号： G06F17/50

CPC分类号： G06Q10/06 ,  G06Q10/0875

摘要： System and method for facilitating the implementation of changes to the configuration of resources in an enterprise. Embodiments of the present invention facilitate the use of historical information about an enterprise's IT configuration to evaluate the risk and impact of proposed changes. Risk can be evaluated using a success history for an organization within the enterprise that is responsible for the proposed change, or by applying a neural network to the historical data to detect recognizable patterns in the historical data. A risk evaluation can take into account sensitivity of the change to dates assigned on a change calendar, based on sensitivity dates gathered from the historical data. Historical data can be maintained and provided by a configuration database.

摘要翻译： 促进实施企业资源配置变更的系统和方法。 本发明的实施例有助于使用关于企业的IT配置的历史信息来评估所提出的改变的风险和影响。 风险可以使用企业内负责拟议变更的组织的成功历史进行评估，也可以通过对历史数据应用神经网络来检测历史数据中的可识别模式。 风险评估可以根据从历史数据收集的敏感度日期考虑变更对变更日历上分配的日期的敏感度。 历史数据可以由配置数据库维护和提供。