公开(公告)号：US11049073B2

公开(公告)日：2021-06-29

申请号：US16795771

申请日：2020-02-20

Applicant: CDW LLC

Inventor： David Ding-hua Tzau ,  Yang Sun

IPC: G06Q10/10 ,  G06Q30/06 ,  H04N7/14 ,  H04L29/08

Abstract: A method and system for establishing an electronic communication channel between an agent of a first entity and a second entity is provided, including: linking the second entity to the agent of the first entity when a trigger is sent by the second entity; providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the agent of the first entity to the second entity; and sending one or more messages over the communication channel between the agent from the first entity and the second entity. The system includes a database containing a link between the agent of the first entity and the second entity. The system also includes a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity.

公开(公告)号：US10607186B2

公开(公告)日：2020-03-31

申请号：US15973489

申请日：2018-05-07

Applicant: CDW LLC

Inventor： David Ding-hua Tzau ,  Yang Sun

IPC: G06Q10/10 ,  G06Q30/06 ,  H04N7/14 ,  H04L29/08

Abstract: A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided. The method includes linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity. Providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the at least one agent of the first entity to the second entity. And sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity. The system includes a database containing a link between the agent of the first entity and the second entity. The system also includes a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity. The server is further configured to provide at least one software program for sharing between the agent of the first entity and the second entity over the electronic communication channel.

公开(公告)号：US20180308053A1

公开(公告)日：2018-10-25

申请号：US15973489

申请日：2018-05-07

Applicant: CDW LLC

Inventor： David Ding-hua Tzau ,  Yang Sun

IPC: G06Q10/10 ,  G06Q30/06 ,  H04N7/14

CPC classification number: G06Q10/10 ,  G06Q30/0601 ,  G06Q30/0617 ,  H04N7/141

Abstract: A method and system for establishing an electronic communication channel between at least one agent of a first entity and a second entity is provided. The method includes linking the second entity to the at least one agent of the first entity when a trigger is sent by the second entity. Providing one or more software programs over the electronic communication channel to the second entity; initiating an exchange by the at least one agent of the first entity to the second entity. And sending one or more messages over the communication channel between the at least one agent from the first entity and the second entity. The system includes a database containing a link between the agent of the first entity and the second entity. The system also includes a server configured to establish an electronic communication channel between the agent of the first entity and the second entity when a trigger is sent by the second entity. The server is further configured to provide at least one software program for sharing between the agent of the first entity and the second entity over the electronic communication channel.