公开(公告)号：US20230161168A1

公开(公告)日：2023-05-25

申请号：US17647092

申请日：2022-01-05

Applicant: CITRIX SYSTEMS, INC.

Inventor： QIMING LI ,  DAI LI ,  ZHENXING LIU

IPC: G02B27/01 ,  G06T19/00 ,  G02B27/00 ,  G06F3/04817

CPC classification number: G02B27/0179 ,  G02B27/017 ,  G02B27/0093 ,  G06F3/04817 ,  G06T19/006 ,  G02B2027/014 ,  G02B2027/0138 ,  G02B2027/0187

Abstract: A computing device includes an image sensor, an IMU, a display, and a processor coupled to the image sensor, the IMU, and the display. The processor is configured to generate a GUI current screen on the display. The GUI current screen includes a background, and foreground GUI elements overlaying the background. The processor is configured to when the IMU generates motion data indicative of movement, render the background to comprise a video image from the image sensor.

公开(公告)号：US20210304108A1

公开(公告)日：2021-09-30

申请号：US16860420

申请日：2020-04-28

Applicant: CITRIX SYSTEMS, INC,

Inventor： QIMING LI ,  Shengchi Zhang ,  Lu Sun

IPC: G06Q10/06 ,  G06Q30/00

Abstract: A computing system may include a plurality of first client devices associated with customers, a plurality of second client devices associated with support agents, and server configured to communicate with the first and second client devices. The server may establish support sessions between the first client devices and the second client devices via a communications network based upon customer support requests from the first client devices, collect customer feedback data on the support agents from the first client devices responsive to the support sessions, collect support agent feedback data on the customers from the second client devices responsive to the support sessions, rank the support agents based upon the customer feedback, rank the customers based upon the support agent feedback, and assign the support agents to customers as customer requests are received based upon the rankings of available support agents and the rankings of the customers making the customer requests.