公开(公告)号：US12045836B2

公开(公告)日：2024-07-23

申请号：US17198471

申请日：2021-03-11

Applicant: COUPANG CORP.

Inventor： Yoon Seok Pea ,  Gi Yong Gil ,  Jae Young Park ,  Seung Hee Han

IPC: G06Q10/00 ,  G06F16/9535 ,  G06F40/205 ,  G06N5/04 ,  G06Q10/083 ,  G06Q10/087 ,  G06Q30/016 ,  G06Q10/0832 ,  G06Q10/0837

CPC classification number: G06Q30/016 ,  G06F16/9535 ,  G06F40/205 ,  G06N5/04 ,  G06Q10/0838 ,  G06Q10/087 ,  G06Q10/0832 ,  G06Q10/0837

Abstract: A computer-implemented systems and methods for online customer assistance are disclosed. The computer-implemented system comprises a user interface, a memory storing instructions, and at least one processor. The at least one processor may be configured to execute instructions to receive a request for assistance from a customer via the user interface, identify at least one last-ordered product, and aggregate customer specific information, one or more previously-ordered products, and the customer specific information that may include product delivery information. Furthermore, the at least one processor may be configured to execute instructions to determine an action pattern of the customer for the at least one last-ordered product, assigning a priority to the order for the at least one last-ordered product or previously-ordered products, determine a response to the customer based on the priority of the order, and provide the response to the request from the customer device via the user interface.

公开(公告)号：US11238463B2

公开(公告)日：2022-02-01

申请号：US16872779

申请日：2020-05-12

Applicant: COUPANG CORP.

Inventor： Yoon Seok Pea ,  Gi Yong Gil ,  Jae Young Park ,  Seung Hee Han

IPC: G06Q10/00 ,  G06Q30/00 ,  G06Q10/08 ,  G06N5/04 ,  G06F40/205 ,  G06F16/9535

Abstract: A computer-implemented systems and methods for online customer assistance are disclosed. The computer-implemented system comprises a user interface, a memory storing instructions, and at least one processor. The at least one processor may be configured to execute instructions to receive a request for assistance from a customer via the user interface, identify at least one last-ordered product, and aggregate customer specific information, one or more previously-ordered products, and the customer specific information that may include product delivery information. Furthermore, the at least one processor may be configured to execute instructions to determine an action pattern of the customer for the at least one last-ordered product, assigning a priority to the order for the at least one last-ordered product or previously-ordered products, determine a response to the customer based on the priority of the order, and provide the response to the request from the customer device via the user interface.