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公开(公告)号：US20210306331A1
公开(公告)日：2021-09-30
申请号：US17345536
申请日：2021-06-11
Applicant: Capital One Services, LLC
Inventor： Adithya GADWALE
Abstract: A system and method are disclosed that leverage multi-factor authentication features of a service provider and intelligent call routing to increase security and efficiency at a customer call center. Pre-authentication of customer support requests reduces the potential for misappropriation of sensitive customer data during call handling. A contactless card uniquely associated with a client may provide a second factor of authentication to reduce the potential for malicious third-party impersonation of the client. Pre-authorized customer support calls are intelligently and efficiently routed in a manner that reduces the opportunity for malicious call interference and information theft.
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公开(公告)号：US20210084034A1
公开(公告)日：2021-03-18
申请号：US16843251
申请日：2020-04-08
Applicant: Capital One Services, LLC
Inventor： Adithya GADWALE
Abstract: A system and method are disclosed that leverage multi-factor authentication features of a service provider and intelligent call routing to increase security and efficiency at a customer call center. Pre-authentication of customer support requests reduces the potential for misappropriation of sensitive customer data during call handling. A contactless card uniquely associated with a client may provide a second factor of authentication to reduce the potential for malicious third-party impersonation of the client. Pre-authorized customer support calls are intelligently and efficiently routed in a manner that reduces the opportunity for malicious call interference and information theft.
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公开(公告)号：US20240348602A1
公开(公告)日：2024-10-17
申请号：US18394363
申请日：2023-12-22
Applicant: Capital One Services, LLC
Inventor： Adithya GADWALE
CPC classification number: H04L63/0861 , H04L63/0853 , H04L67/55 , H04M3/51 , H04W12/06 , H04W84/042
Abstract: A system and method are disclosed that leverage multi-factor authentication features of a service provider and intelligent call routing to increase security and efficiency at a customer call center. Pre-authentication of customer support requests reduces the potential for misappropriation of sensitive customer data during call handling. A contactless card uniquely associated with a client may provide a second factor of authentication to reduce the potential for malicious third-party impersonation of the client. Pre-authorized customer support calls are intelligently and efficiently routed in a manner that reduces the opportunity for malicious call interference and information theft.
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