公开(公告)号：US07467192B1

公开(公告)日：2008-12-16

申请号：US09728442

申请日：2000-11-30

申请人： Christian Lemler ,  Karen Ann Bradley ,  Amrit C. Patel ,  Ray Mein Lau ,  Clare Yung-Lei Chu

发明人： Christian Lemler ,  Karen Ann Bradley ,  Amrit C. Patel ,  Ray Mein Lau ,  Clare Yung-Lei Chu

IPC分类号： G06F15/16

CPC分类号： H04L41/5038 ,  H04L41/5006

摘要： A service monitoring mechanism for providing on-line standardized contract configurations for monitoring Service Level Agreements (SLAs) and Service Level Contracts (SLCs) is described. The service monitoring mechanism provides a method for monitoring a service level agreement that defines for a particular network, a level of service that has been offered to a customer by a service provider. In one aspect, to provide for the monitoring of a service level agreement, a Service Level Manger (SLM) is configured to manage, monitor, and verify the SLAs that have been established between a customer and a Service Provider. The SLM provides a standardized open interface that allows users, including third parties, to define SLCs and SLAs for monitoring and verifying the level of service that is being provided by a service provider. In one aspect, the standardized open interface is provided through the use of one or more schemas that include a set of rules that define the tags that can be included within a document and how the tags may be nested within the document. The one or more schemas specify the set of required and optional elements (and their attributes) and the ways in which they may be combined within a document. In response to receiving information that defines one or more tests for a particular service level agreement, the SLM verifies that the information conforms to the set of rules defined within the schema and distributes the one or more tests to one or more agents that are configured to perform the one or more tests.

摘要翻译： 描述了一种服务监控机制，用于提供用于监控服务级别协议（SLA）和服务级别合同（SLC）的在线标准化合同配置。 服务监视机制提供了一种用于监视针对特定网络定义的服务级别协议的方法，服务提供商已经向客户提供的服务级别。 一方面，为了提供服务级别协议的监视，服务级别管理器（SLM）被配置为管理，监视和验证在客户和服务提供商之间建立的SLA。 SLM提供了一个标准化的开放接口，允许用户（包括第三方）定义SLC和SLA，以监控和验证服务提供商提供的服务级别。 在一个方面，通过使用一个或多个模式来提供标准化的开放界面，该模式包括一组规则，这些规则定义可以包括在文档内的标签，以及标签如何嵌套在文档内。 一个或多个模式指定一组必需和可选元素（及其属性）以及它们在文档中的组合方式。 响应于接收到针对特定服务级别协议定义一个或多个测试的信息，SLM验证该信息是否符合在该模式内定义的一组规则，并将一个或多个测试分配给一个或多个被配置为 执行一个或多个测试。

公开(公告)号：US07082463B1

公开(公告)日：2006-07-25

申请号：US09727567

申请日：2000-11-30

申请人： Karen Ann Bradley ,  Christian Lemler ,  Amrit C. Patel ,  Ray Mein Lau

发明人： Karen Ann Bradley ,  Christian Lemler ,  Amrit C. Patel ,  Ray Mein Lau

IPC分类号： G06F15/173

CPC分类号： H04L43/0829 ,  H04L41/046 ,  H04L41/5003 ,  H04L41/5009 ,  H04L41/5038 ,  H04L41/5067 ,  H04L41/5087 ,  H04L43/067 ,  H04L43/0852 ,  H04L43/0864 ,  H04L43/087 ,  H04L43/10 ,  H04L43/16

摘要： A Time-Based Service Monitoring mechanism for monitoring Service Level Agreements (SLAs) over specific time intervals is described. To provide for the time-based monitoring of service, data is received for defining one or more tests for monitoring the level of network service that is being provided to a particular customer. Based on the received data, information is created and stored that defines a specific time range for when the one or more tests are to be enforced. The one or more tests are distributed to one or more agents that are configured to communicate with devices that are associated with the network. The devices are then configured to perform the one or more tests within the specific time range. Based on the results, the customer is provided information indicating whether they are receiving the level of service that has been guaranteed by the service provider over the specific time intervals.

摘要翻译： 描述了在特定时间间隔内监视服务级别协议（SLA）的基于时间的服务监控机制。 为了提供对服务的基于时间的监视，接收数据以定义用于监视正在提供给特定客户的网络服务的级别的一个或多个测试。 基于接收到的数据，创建和存储信息，该信息定义了在执行一个或多个测试时的特定时间范围。 所述一个或多个测试被分配给被配置为与与所述网络相关联的设备通信的一个或多个代理。 然后将这些设备配置为在特定时间范围内执行一个或多个测试。 基于该结果，向客户提供指示它们是否在特定时间间隔内接收到由服务提供商保证的服务等级的信息。