Merging and Fragmenting Graphical Objects
    4.
    发明申请
    Merging and Fragmenting Graphical Objects 有权
    合并和分割图形对象

    公开(公告)号:US20130104037A1

    公开(公告)日:2013-04-25

    申请号:US13277327

    申请日:2011-10-20

    CPC classification number: G06F17/24 G06F17/2288 G06T11/60

    Abstract: Object merging in an electronic document may be provided. First, a selection of at least two objects within the electronic document may be received. Then, in response to the received selection of the at least two objects, a menu listing a plurality of merge operations configured to be performed on the selected at least two objects may be provided. A merge operation may then be selected, previewed, and applied to the selected at least two objects.

    Abstract translation: 可以提供电子文档中的对象合并。 首先,可以接收电子文档内的至少两个对象的选择。 然后,响应于接收到的至少两个对象的选择,可以提供列出被配置为对所选择的至少两个对象执行的多个合并操作的菜单。 然后可以选择,预览并将应用于所选择的至少两个对象的合并操作。

    Method for redirection of instant messages
    6.
    发明申请
    Method for redirection of instant messages 审中-公开
    即时消息重定向的方法

    公开(公告)号:US20060168049A1

    公开(公告)日:2006-07-27

    申请号:US11044367

    申请日:2005-01-27

    CPC classification number: H04L51/04 H04L51/14

    Abstract: The present invention a method by which the sender of an instant message can designate an alternate recipient of the message in the event the initial recipient does not respond to the message within a predetermined time period. The sender can create a list of one or more alternate recipients for a message. The sender can also specify a response time for the message. If the initial recipient does not response to the message within the defined time period, the message will be sent to a designated alternate recipient. In this invention, there can be multiple alternate recipients. Each alternate can receive the message or there can be a priority among the alternate recipients.

    Abstract translation: 本发明一种方法,通过该方法,在初始接收者在预定时间段内没有响应消息的情况下,即时消息的发送者可以指定该消息的备选接收者。 发件人可以为消息创建一个或多个备用收件人的列表。 发件人还可以指定消息的响应时间。 如果初始收件人在定义的时间段内没有响应消息,则该消息将被发送到指定的备用收件人。 在本发明中,可以有多个替代的接收者。 每个备用接收器可以接收该消息,或者在备用接收者中可以有优先级。

    Providing contextual on-object control launchers and controls

    公开(公告)号:US10061473B2

    公开(公告)日:2018-08-28

    申请号:US13293288

    申请日:2011-11-10

    CPC classification number: G06F3/0482 G06F8/38

    Abstract: Object editing controls may be provided. First, a selection of an object within an electronic document may be received. Then, in response to the received selection of the object, at least one selectable control may be displayed. The at least one selectable control may be configured to provide a set of most commonly used editing controls for editing the selected object. Upon selection of the at least one selectable control, a user interface comprising the set of most commonly used editing controls may be deployed next to the selected object.

    AUTOMATIC SURVEY REQUEST BASED ON TICKET ESCALATION
    10.
    发明申请
    AUTOMATIC SURVEY REQUEST BASED ON TICKET ESCALATION 审中-公开
    基于票据自动化的自动调查请求

    公开(公告)号:US20100042468A1

    公开(公告)日:2010-02-18

    申请号:US12192596

    申请日:2008-08-15

    CPC classification number: G06Q10/06 G06Q10/10 G06Q30/0203

    Abstract: A system and method of processing customer services requests is disclosed. A customer reported problem may generate a customer service request and problem ticket. A technical support team may respond to and resolve the problem. A customized customer satisfaction survey may be generated based on the content of the problem ticket. Customer feedback from the survey and customized surveys may be stored for analysis to retrieve and generate future customized surveys for future service requests.

    Abstract translation: 公开了一种处理客户服务请求的系统和方法。 客户报告的问题可能会产生客户服务请求和问题单。 技术支持团队可以回应并解决问题。 可以根据问题票的内容生成定制的客户满意度调查。 来自调查和定制调查的客户反馈可以存储用于分析,以便为将来的服务请求检索和生成未来的定制调查。

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