Abstract:
Object merging in an electronic document may be provided. First, a selection of at least two objects within the electronic document may be received. Then, in response to the received selection of the at least two objects, a menu listing a plurality of merge operations configured to be performed on the selected at least two objects may be provided. A merge operation may then be selected, previewed, and applied to the selected at least two objects.
Abstract:
A data processing system for automatically queuing a patron. A patron registers for a queue at a merchant's place of business by using a Personal Communication Device (PCD) and is placed in a queue. Subsequent to being placed in the queue, the patron waits for an event to occur. When the event occurs, the patron is notified by way of the PCD. The patron acknowledges notification via the PCD and is removed from the queue.
Abstract:
The present invention a method by which the sender of an instant message can designate an alternate recipient of the message in the event the initial recipient does not respond to the message within a predetermined time period. The sender can create a list of one or more alternate recipients for a message. The sender can also specify a response time for the message. If the initial recipient does not response to the message within the defined time period, the message will be sent to a designated alternate recipient. In this invention, there can be multiple alternate recipients. Each alternate can receive the message or there can be a priority among the alternate recipients.
Abstract:
The present invention provides a method to display time-segmented descriptions of events that have happened in a currently airing television program. In this invention, the program is divided into segments. The present invention generates a description of the events that occur in each time segment. Each time segment will have a unique time designation that will identify the time range for that segment.
Abstract:
Object editing controls may be provided. First, a selection of an object within an electronic document may be received. Then, in response to the received selection of the object, at least one selectable control may be displayed. The at least one selectable control may be configured to provide a set of most commonly used editing controls for editing the selected object. Upon selection of the at least one selectable control, a user interface comprising the set of most commonly used editing controls may be deployed next to the selected object.
Abstract:
Different gestures and actions are used to interact with spreadsheets. The gestures are used in manipulating the spreadsheet and performing other actions in the spreadsheet. For example, gestures may be used to move within the spreadsheet, select data, filter, sort, drill down/up, zoom, split rows/columns, perform undo/redo actions, and the like. Sensors that are associated with a device may also be used in interacting with spreadsheets. For example, an accelerometer may be used for moving and performing operations within the spreadsheet.
Abstract:
A system and method of processing customer services requests is disclosed. A customer reported problem may generate a customer service request and problem ticket. A technical support team may respond to and resolve the problem. A customized customer satisfaction survey may be generated based on the content of the problem ticket. Customer feedback from the survey and customized surveys may be stored for analysis to retrieve and generate future customized surveys for future service requests.