公开(公告)号：US10715648B1

公开(公告)日：2020-07-14

申请号：US16408206

申请日：2019-05-09

Applicant: Cisco Technology, Inc.

Inventor： Vikas Vashisht ,  Qian Yu ,  Kalyan Chakravarthy Dasari ,  Alberto J. Montilla Bravo

IPC: H04M1/247 ,  G10L15/26 ,  H04M7/00

Abstract: A user interface for virtual assistant interactions on a telephony device may be provided. First, a plurality of lines associated with the telephony device, including a designated line for a user and a shared line for a virtual assistant, may be displayed through the user interface. Next, in response to receiving an incoming call to the designated line, a plurality of features associated with handling the incoming call, including an assistant feature to direct the incoming call to the virtual assistant, may be displayed through the user interface. Then, in response to the incoming call being directed to the virtual assistant, a plurality of features associated with managing a conversation between the virtual assistant and a caller during the incoming call may be displayed through the user interface. After the incoming call has ended, a call history associated with the incoming call may be displayed through the user interface.