公开(公告)号：US20230316182A1

公开(公告)日：2023-10-05

申请号：US17658473

申请日：2022-04-08

Applicant: Citrix Systems, Inc.

Inventor： Wenshuang Zhang ,  Xuan Liu ,  Zongpeng Qiao ,  Pei Zhou

IPC: G06Q10/06 ,  G06F3/0481 ,  H04L9/40

CPC classification number: G06Q10/06313 ,  G06Q10/0639 ,  G06F3/0481 ,  H04L63/0815

Abstract: A system and method for recommending resources to users based on user expertise. A disclosed method includes: extracting project and keyword data from interactions between a user and workspace applications; evaluating the project and keyword data to determine an expertise level of the user for at least one project; in response to a determined expertise level for the at least one project, determining a set of resources for the user based on historical workspace interactions of workspace users having a common expertise level; and outputting links to the set of resources to a virtual workspace of the user. Aspects analyze an expertise level for a topic and recommend resources at that level to reduce the learning curve. Aspects detect when a user is involved in a new project and determines and displays the expertise level. Resources recommended include, e.g., tools or applications, encountered problems and solutions, experts reported issues, etc.