公开(公告)号：US20200210938A1

公开(公告)日：2020-07-02

申请号：US16725823

申请日：2019-12-23

申请人： ClickSoftware, Inc.

发明人： Amit Monovich ,  Yoav Kolodner ,  Alexander Shapirov ,  Itai Barak

IPC分类号： G06Q10/06

摘要： Systems and methods for scheduling tasks to field professionals are provided. In one implementation, the system receives real-time information about a progress of a field professional assigned to a set of tasks. The real-time information may reflect a likelihood the field professional will complete the assigned a set of tasks. The system dynamically determines a window of opportunity to assign an additional task to the field professional based on the real-time information. Thereafter, the system identifies a plurality of optional tasks that the field professional can complete during the window of opportunity. In some cases, the window of opportunity includes an unplanned event likely to interfere with at least one scheduled task. The system can either present the optional tasks to the field professional and assign a task based on the field professional's selection; or automatically select a task for assignment to the field professional based on historical data.