公开(公告)号：US20210035045A1

公开(公告)日：2021-02-04

申请号：US17076636

申请日：2020-10-21

Applicant: Commvault Systems, Inc.

Inventor： Robert Keith BROWER, JR. ,  Peter John MESSORE

IPC: G06Q10/06 ,  G06F16/22 ,  G06F16/95 ,  G06Q10/00 ,  G06Q30/00

Abstract: According to certain aspects, a method of assessing users of a data storage system can include receiving configuration information relating to a deployed configuration of a first data storage cell and including number of installed data storage hardware and/or software components, the first data storage cell comprising a plurality of client computing devices and being configured to create and store one or more secondary copies of primary data generated by the plurality of client computing devices. The method may also include receiving information relating to an incident opened by a user of the first data storage cell. The method may further include updating a performance metric associated with the user to a new value to reflect a negative impact on the performance metric resulting from the opening of the incident by the user, wherein the degree of the negative impact is based at least in part on the configuration information.

公开(公告)号：US20160041867A1

公开(公告)日：2016-02-11

申请号：US14826958

申请日：2015-08-14

Applicant: CommVault Systems, Inc.

Inventor： Parag GOKHALE ,  Rajiv KOTTOMTHARAYIL ,  Srinivas KAVURI ,  Anand PRAHLAD ,  Suresh Parpatakam REDDY ,  Robert Keith BROWER, JR. ,  Jared MEADE

IPC: G06F11/07

Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.

公开(公告)号：US20190294492A1

公开(公告)日：2019-09-26

申请号：US16436692

申请日：2019-06-10

Applicant: Commvault Systems, Inc.

Inventor： Parag GOKHALE ,  Rajiv KOTTOMTHARAYIL ,  Srinivas KAVURI ,  Anand PRAHLAD ,  Suresh Parpatakam REDDY ,  Robert Keith BROWER, JR. ,  Jared MEADE

IPC: G06F11/07 ,  G06F16/21

Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.

公开(公告)号：US20200264947A1

公开(公告)日：2020-08-20

申请号：US16857012

申请日：2020-04-23

Applicant: Commvault Systems, Inc.

Inventor： Parag GOKHALE ,  Rajiv KOTTOMTHARAYIL ,  Srinivas KAVURI ,  Anand PRAHLAD ,  Suresh Parpatakam REDDY ,  Robert Keith BROWER, JR. ,  Jared MEADE

IPC: G06F11/07 ,  G06F16/21

Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data operations and a reporting manager or monitor agent which monitors the elements and data operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.

公开(公告)号：US20180089018A1

公开(公告)日：2018-03-29

申请号：US15685958

申请日：2017-08-24

Applicant: Commvault Systems, Inc.

Inventor： Parag GOKHALE ,  Rajiv KOTTOMTHARAYIL ,  Srinivas KAVURI ,  Anand PRAHLAD ,  Suresh Parpatakam REDDY ,  Robert Keith BROWER, JR. ,  Jared MEADE

IPC: G06F11/07 ,  G06F17/30 ,  G06F11/14

Abstract: Systems and methods for providing automated problem reporting in elements used in conjunction with computer networks are disclosed. The system comprises a plurality of elements that perform data migration operations and a reporting manager or monitor agent which monitors the elements and data migration operations. Upon detection of hardware or software problems, the reporting manager or monitor agent automatically communicates with elements affected by the problem to gather selected hardware, software, and configuration information, analyzes the information to determine causes of the problem, and issues a problem report containing at least a portion of the selected information. The problem report is communicated to a remote monitor that does not possess access privileges to the elements, allowing automated, remote monitoring of the elements without compromising security of the computer network or elements.