公开(公告)号：US20220277282A1

公开(公告)日：2022-09-01

申请号：US17746931

申请日：2022-05-17

申请人： ConverseNowAI

发明人： Jon Dorch ,  Zubair Talib ,  Ruchi Bafna ,  Akshaya Labh Kayastha ,  Yuganeshan AJ ,  Vinay Kumar Shukla ,  Rahul Aggarwal

IPC分类号： G06Q20/20 ,  G06N20/00 ,  G06Q30/06

摘要： A software agent, comprising a machine learning algorithm trained to engage in a conversation with a customer to take an order, receives an utterance from a customer. The utterance is converted to text and an analysis of the text performed. If the software agent determines, based on the analysis, that the software agent is untrained to respond to the text, the software agent establishes a connection to a point-of-sale device associated with a human agent. The human agent may perform a modification (e.g., an edit to the text, a modification to a cart, or provide input) to a modifiable portion displayed by the point-of-sale device. The software agent, based at least in part on the modification, resumes the conversation with the customer. The human agent does not directly interact with the customer during the conversation between the software agent and the customer.