公开(公告)号：US20160085864A1

公开(公告)日：2016-03-24

申请号：US14785254

申请日：2014-04-15

Applicant: DENSO CORPORATION

Inventor： Hiroaki MORIMOTO ,  Masakazu YAMADA ,  Naoki MURAMATSU ,  Hiroki UKAI

IPC: G06F17/30

CPC classification number: G06F17/30867 ,  G06F17/30528 ,  G06Q10/20

Abstract: A vehicle-repair support system including a communication terminal and a server is provided. The communication terminal obtains vehicle information from a vehicle. The server receives vehicle information from the communication terminal and supports repair of the vehicle. The server comprises an inquiry unit, a search unit and a search result notification unit. The inquiry unit makes an inquiry to a repair requester about a vehicle condition. Based on a result of the inquiry made by the inquiry unit, the search unit makes a search for information about similar cases which involve a symptom similar to a symptom of the vehicle targeted for the repair. The search result notification unit notifies a result of the search made by the search unit to the communication terminal.

Abstract translation: 提供了包括通信终端和服务器的车辆维修支持系统。 通信终端从车辆获取车辆信息。 服务器从通信终端接收车辆信息，并支持修理车辆。 服务器包括查询单元，搜索单元和搜索结果通知单元。 询问单位向维修请求者询问车辆状况。 基于查询单元的查询结果，搜索单元搜索涉及类似于修复目标的车辆的症状的类似情况的信息。 搜索结果通知单元将搜索单元进行的搜索结果通知给通信终端。