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1.发明授权公开(公告)号：US09355009B2
公开(公告)日：2016-05-31
申请号：US13285655
申请日：2011-10-31
CPC分类号： G06F11/3433 , G06F2201/81
摘要： In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.
摘要翻译： 在改进升级性能的方法中，计算机监视生产环境升级的性能。 计算机基于监视的性能来识别升级的特征。 计算机根据特性创建了一个改进升级性能的建议。 响应于该建议的批准，计算机将该建议应用于升级，以形成一个或多个推荐的升级。 此外，计算机将一个或多个推荐的升级部署到生产环境中。
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公开(公告)号：US08904397B2
公开(公告)日：2014-12-02
申请号：US13285713
申请日：2011-10-31
CPC分类号： G06F9/4843 , G06F11/0709 , G06F11/0715 , G06F11/0754 , G06F11/3433
摘要： In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.
摘要翻译： 在用于最小化计算机系统中挂起升级的发生的方法中，计算机确定在生产环境中的时间间隔中调度了多个升级以同时执行。 计算机将时间间隔除以升级数，形成缩短的时间间隔。 此外，计算机重新调度生产环境中的升级次数的执行，使得按照缩短的时间间隔以递减顺序执行多个增加的子集。 挂起升级是无法完成的升级，无法处理升级要处理的所有数据或记录，或超出分配的处理时间后完成。
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公开(公告)号：US20130111497A1
公开(公告)日：2013-05-02
申请号：US13285713
申请日：2011-10-31
IPC分类号： G06F9/46
CPC分类号： G06F9/4843 , G06F11/0709 , G06F11/0715 , G06F11/0754 , G06F11/3433
摘要： In a method for minimizing occurrences of hanging escalations in a computer system, a computer determines that a number of escalations are scheduled for simultaneous execution in a time interval in a production environment. The computer divides the time interval by the number of escalations to form a shortened time interval. Moreover, the computer reschedules execution of the number of escalations in the production environment such that a plurality of subsets of the number of escalations execute in a staggered order according to the shortened time interval. A hanging escalation is an escalation that fails to complete, fails to process all data or records that the escalation was to process, or completes beyond an allotted processing time.
摘要翻译： 在用于最小化计算机系统中挂起升级的发生的方法中，计算机确定在生产环境中的时间间隔中调度了多个升级以同时执行。 计算机将时间间隔除以升级数，形成缩短的时间间隔。 此外，计算机重新调度生产环境中的升级次数的执行，使得按照缩短的时间间隔以递减顺序执行多个增加的子集。 挂起升级是无法完成的升级，无法处理升级要处理的所有数据或记录，或超出分配的处理时间后完成。
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公开(公告)号：US20130111484A1
公开(公告)日：2013-05-02
申请号：US13285780
申请日：2011-10-31
IPC分类号： G06F9/46
CPC分类号： G06F9/524 , G06F9/4881 , G06F11/0757 , G06F11/3433 , G06F2201/81
摘要： In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.
摘要翻译： 在用于处理尚未通过第一升级完成的工作项的方法中，计算机确定第一次升级未能完成执行，处理的工作项比第一次升级被配置为处理更少的工作项，或者超出了分配的处理时间之后的完成执行 。 计算机复制第一次升级以形成第二次升级。 此外，计算机配置第二次升级以处理第一次升级尚未完成的工作项。 此外，计算机禁用第一次升级，并激活第二次升级以处理第一次升级尚未完成的工作项。
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5.发明授权Method, system and computer product for rescheduling processing of set of work items based on historical trend of execution time 有权基于执行时间的历史趋势，对工作项目进行重新计划处理的方法，系统和计算机产品公开(公告)号：US09047396B2
公开(公告)日：2015-06-02
申请号：US13285780
申请日：2011-10-31
CPC分类号： G06F9/524 , G06F9/4881 , G06F11/0757 , G06F11/3433 , G06F2201/81
摘要： In a method for processing work items that have not been completed by a first escalation, a computer determines that the first escalation failed to complete execution, processed fewer work items than the first escalation is configured to process, or completed execution beyond an allotted processing time. The computer duplicates the first escalation to form a second escalation. In addition, the computer configures the second escalation to process the work items that have not been completed by the first escalation. Furthermore, the computer disables the first escalation and activates the second escalation to process the work items that have not been completed by the first escalation.
摘要翻译： 在用于处理尚未通过第一升级完成的工作项的方法中，计算机确定第一次升级未能完成执行，处理的工作项比第一次升级被配置为处理更少的工作项，或者超出了分配的处理时间之后的完成执行 。 计算机复制第一次升级以形成第二次升级。 此外，计算机配置第二次升级以处理第一次升级尚未完成的工作项。 此外，计算机禁用第一次升级，并激活第二次升级以处理第一次升级尚未完成的工作项。
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6.发明申请Performance of Scheduled Tasks via Behavior Analysis and Dynamic Optimization 有权通过行为分析和动态优化来计划任务的性能公开(公告)号：US20130111479A1
公开(公告)日：2013-05-02
申请号：US13285655
申请日：2011-10-31
IPC分类号： G06F9/46
CPC分类号： G06F11/3433 , G06F2201/81
摘要： In a method for improving escalation performance, a computer monitors performance of an escalation in a production environment. The computer identifies a characteristic of the escalation based on the monitored performance. The computer creates a recommendation for improving escalation performance based on the characteristic. In response to an approval of the recommendation, the computer applies the recommendation to the escalation to form one or more recommended escalations. Furthermore, the computer deploys the one or more recommended escalations into the production environment.
摘要翻译： 在改进升级性能的方法中，计算机监视生产环境升级的性能。 计算机基于监视的性能来识别升级的特征。 计算机根据特性创建了一个改进升级性能的建议。 响应于该建议的批准，计算机将该建议应用于升级以形成一个或多个推荐的升级。 此外，计算机将一个或多个推荐的升级部署到生产环境中。
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公开(公告)号：US08738895B2
公开(公告)日：2014-05-27
申请号：US13468545
申请日：2012-05-10
IPC分类号： G06F1/24
CPC分类号： G06F9/44505 , G06F11/261
摘要： An approach is presented for testing a change (i.e., configuration change) in a configuration of a computing environment. A user identifier (ID) of a user is received from an administrative user having an administrative user ID. First configurable attributes of the user ID are determined. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is received. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation is performed by tracking data record modifications made by the TSID and based on the configuration change. The user ID and administrative user ID are unaffected by the configuration change. After completing the simulation, the data record modifications are undone.
摘要翻译： 提出了一种用于测试计算环境的配置中的改变（即，配置改变）的方法。 从具有管理用户ID的管理用户接收用户的用户标识符（ID）。 确定用户ID的首个可配置属性。 产生具有第二可配置属性的临时模拟用户ID（TSID），使得相应的第一和第二可配置属性的值相同。 接收到配置更改。 配置更改与TSID相关联，没有其他用户标识。 基于与TSID相关联的配置改变，并且没有其他用户ID，通过跟踪由TSID进行的数据记录修改并且基于配置改变来执行模拟。 用户ID和管理用户ID不受配置更改的影响。 在完成模拟之后，数据记录修改被撤销。
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公开(公告)号：US20130305030A1
公开(公告)日：2013-11-14
申请号：US13468545
申请日：2012-05-10
IPC分类号： G06F9/00
CPC分类号： G06F9/44505 , G06F11/261
摘要： An approach is presented for testing a change (i.e., configuration change) in a configuration of a computing environment. A user identifier (ID) of a user is received from an administrative user having an administrative user ID. First configurable attributes of the user ID are determined. A temporary simulation user ID (TSID) having second configurable attributes is generated so that the values of respective first and second configurable attributes are identical. The configuration change is received. The configuration change is associated with the TSID and with no other user ID. Based on the configuration change being associated with the TSID and with no other user ID, a simulation is performed by tracking data record modifications made by the TSID and based on the configuration change. The user ID and administrative user ID are unaffected by the configuration change. After completing the simulation, the data record modifications are undone.
摘要翻译： 提出了一种用于测试计算环境的配置中的改变（即，配置改变）的方法。 从具有管理用户ID的管理用户接收用户的用户标识符（ID）。 确定用户ID的首个可配置属性。 产生具有第二可配置属性的临时模拟用户ID（TSID），使得相应的第一和第二可配置属性的值相同。 接收到配置更改。 配置更改与TSID相关联，没有其他用户标识。 基于与TSID相关联的配置改变，并且没有其他用户ID，通过跟踪由TSID进行的数据记录修改并且基于配置改变来执行模拟。 用户ID和管理用户ID不受配置更改的影响。 在完成模拟之后，数据记录修改被撤销。
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公开(公告)号：US20120072201A1
公开(公告)日：2012-03-22
申请号：US12883645
申请日：2010-09-16
IPC分类号： G06F17/28
CPC分类号： G06F17/2827
摘要： An account system obtains a first translation file associated with it. The account system obtains a second translation file from a second account system, wherein the second account system is a data processing system. The account system determines whether a third account system has a third translation file with untranslated terms. The account system obtains the third translation file from the third account system, responding to a determination that the third account system has the third translation file with untranslated terms. The account system, responding to a determination that the third account system has the third translation file with untranslated terms, forms a comprehensive file from at least two files selected from the group consisting of the first translation file, second and/or third translation files. The account system translates the comprehensive file to form a translated file.
摘要翻译： 帐户系统获得与其关联的第一翻译文件。 帐户系统从第二帐户系统获得第二翻译文件，其中第二帐户系统是数据处理系统。 帐户系统确定第三帐户系统是否具有非翻译条款的第三个翻译文件。 帐户系统从第三帐户系统获得第三翻译文件，响应于第三帐户系统具有非翻译术语的第三翻译文件的确定。 帐户系统响应于确定第三帐户系统具有非翻译术语的第三翻译文件，从从第一翻译文件，第二和/或第三翻译文件组成的组中选择的至少两个文件形成一个综合文件。 帐户系统将综合文件翻译成一个翻译文件。
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公开(公告)号：US08670973B2
公开(公告)日：2014-03-11
申请号：US12883645
申请日：2010-09-16
IPC分类号： G06F17/28
CPC分类号： G06F17/2827
摘要： An account system obtains a first translation file associated with it. The account system obtains a second translation file from a second account system, wherein the second account system is a data processing system. The account system determines whether a third account system has a third translation file with untranslated terms. The account system obtains the third translation file from the third account system, responding to a determination that the third account system has the third translation file with untranslated terms. The account system, responding to a determination that the third account system has the third translation file with untranslated terms, forms a comprehensive file from at least two files selected from the group consisting of the first translation file, second and/or third translation files. The account system translates the comprehensive file to form a translated file.
摘要翻译： 帐户系统获得与其关联的第一翻译文件。 帐户系统从第二帐户系统获得第二翻译文件，其中第二帐户系统是数据处理系统。 帐户系统确定第三帐户系统是否具有非翻译条款的第三个翻译文件。 帐户系统从第三帐户系统获得第三翻译文件，响应于第三帐户系统具有非翻译术语的第三翻译文件的确定。 帐户系统响应于确定第三帐户系统具有非翻译术语的第三翻译文件，从从第一翻译文件，第二和/或第三翻译文件组成的组中选择的至少两个文件形成一个综合文件。 帐户系统将综合文件翻译成一个翻译文件。
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