专利检索 ap:("Dell Products L.P.") AND inv:"Jean Paul Sarkis" 第 1 页

1.

发明公开
CONVERSATIONAL ARTIFICIAL INTELLIGENCE SYSTEM WITH LIVE AGENT ENGAGEMENT BASED ON AUTOMATED FRUSTRATION LEVEL MONITORING 审中-公开

公开(公告)号：US20230222359A1

公开(公告)日：2023-07-13

申请号：US17572844

申请日：2022-01-11

申请人： Dell Products L.P.

发明人： Shibi Panikkar , Thirumaleshwara Shama , Jean Paul Sarkis

IPC分类号： G06N5/02 , H04L51/02 , G06F40/216

CPC分类号： G06N5/022 , H04L51/02 , G06F40/216

摘要： Conversational artificial intelligence techniques with live agent engagement based on automated frustration level monitoring are disclosed. For example, a method comprises obtaining, via a conversational artificial intelligence system, a frustration level metric associated with a user participating in a conversation with the conversational artificial intelligence system, The method further comprises managing, via the conversational artificial intelligence system, human agent engagement in the conversation based on the frustration level metric.