专利检索 ap:("Dilip D. Kandlur" OR "Dave B. Lindquist" OR "Baiju D. Mandalia") AND inv:"Dave B. Lindquist" 第 1 页

1.

发明授权
Enabling legacy interactive voice response units to accept multiple forms of input 有权

公开(公告)号：US07054421B2

公开(公告)日：2006-05-30

申请号：US10160517

申请日：2002-05-31

申请人： Dilip D. Kandlur , Dave B. Lindquist , Baiju D. Mandalia

发明人： Dilip D. Kandlur , Dave B. Lindquist , Baiju D. Mandalia

IPC分类号： H04M11/00

CPC分类号： H04M3/4936 , H04M2201/40 , H04M2201/60

摘要： A method of enabling a legacy interactive voice response unit to accept multiple forms of user input can include associating dual tone multi-frequency selectable options of the legacy interactive voice response unit with non-dual tone multi-frequency user inputs. A non-dual tone multi-frequency user input can be received and processed to determine at least one dual tone multi-frequency selectable option that is associated with the received user input. Dual tone multi-frequency signals can be generated for selecting the at least one dual-tone multi-frequency selectable option associated with the user input. The dual tone multi-frequency signals can be provided to the legacy interactive voice response unit.