公开(公告)号：US11128593B2

公开(公告)日：2021-09-21

申请号：US15851630

申请日：2017-12-21

Applicant: Dropbox, Inc.

Inventor： Aditi Jain ,  Manveer Singh Chawla ,  Swapnil Zarekar ,  Yuanshen Xu ,  Karandeep Johar ,  Gianluca Venturini ,  Henry Tay ,  Aaron Feldstein

IPC: G06F15/16 ,  H04L12/58 ,  G06F16/901 ,  H04W4/12 ,  G06F3/0482 ,  H04L29/08 ,  G06F3/0484

Abstract: Techniques for event-based electronic communications management. In one embodiment, for example, the techniques include obtaining a directed graph representing a messaging track. Based on detecting an event pertaining to a user, the directed graph is traversed via a directed edge of the graph from a non-messaging action node of the graph to a messaging action node of the graph. Based on traversing the directed graph, the messaging action is caused to be performed. The techniques enable more targeted and timely event-driven electronic messaging campaigns.

公开(公告)号：US10771409B2

公开(公告)日：2020-09-08

申请号：US15851633

申请日：2017-12-21

Applicant: Dropbox, Inc.

Inventor： Aditi Jain ,  Manveer Singh Chawla ,  Swapnil Zarekar ,  Yuanshen Xu ,  Karandeep Johar ,  Gianluca Venturini

IPC: G06F15/16 ,  H04L12/58 ,  H04L29/08 ,  G06F3/0483

Abstract: A real-time trigger for event-based electronic communication system messaging. In one embodiment, for example, an event caused by a user's activity or inactivity with respect to an online service is queued. When the event is dequeued, it is transformed to a trigger and the trigger is mapped to an action. The action is dispatched to a messaging track actor to carry out the action. Carrying out the action may include putting a user on a messaging track or transitioning the state of a user already on a messaging track.