公开(公告)号：US11537970B2

公开(公告)日：2022-12-27

申请号：US16173002

申请日：2018-10-29

申请人： EMC IP Holding Company LLC

发明人： Aditya Aggarwal ,  Abhishek Mishra

IPC分类号： G06Q10/06 ,  G06Q30/00 ,  G06Q30/02

摘要： Methods, apparatus, and processor-readable storage media for processing order experience data across multiple data structures are provided herein. An example computer-implemented method includes processing data, obtained from a first set of data structures, pertaining to orders placed with an enterprise, wherein the first set of data structures contains data associated with distinct portions of order transactions; extracting information pertaining to pre-defined attributes from the processed data and processing the extracted information into a second set of data structures; calculating order experience scores for the orders by applying at least one algorithm to the extracted information in the second set of data structures; generating at least one benchmark order experience value, wherein each benchmark order experience value is based at least in part on the calculated order experience scores; and performing operations related to order experience within the enterprise based at least in part on the benchmark order experience values.