公开(公告)号：US11184220B2

公开(公告)日：2021-11-23

申请号：US16231028

申请日：2018-12-21

Applicant: ENTIT SOFTWARE LLC

Inventor： Frank Nitsch ,  Stefan Bergstein

IPC: G06F11/07 ,  G06F11/30 ,  H04L12/24

Abstract: A computing device includes a processor and a medium storing instructions. The instructions are executable by the processor to: detect an information technology (IT) event associated with an IT system; determine an event class for the IT event; identify a plurality of event-procedure relations associated with the determined event class, each of the plurality of event-procedure relations having an associated success score; select a first event-procedure relation having a highest success score, wherein the first event-procedure relation specifies a relation between the determined event class and a first remediation procedure; and execute the selected first remediation procedure to remediate the IT event.

公开(公告)号：US20190327127A1

公开(公告)日：2019-10-24

申请号：US15960047

申请日：2018-04-23

Applicant: ENTIT Software LLC

Inventor： Stefan Bergstein ,  Nisa Bozkurt

IPC: H04L12/24

Abstract: An event management system is monitored for incoming information technology events. Responsive to detecting that the system has received a new event, if the new event is encompassed by any previously created event cluster, the system is instructed to refrain from presenting the new event to a user for handling. If the new event is not encompassed by any previously created event cluster, the system is instructed to present the new event to the user for handling. If the user then performs an ignore or dismiss action in relation to the new event, whether the new event is similar to other events in relation to which the user performed the ignore or dismiss action is determined. If the new event is similar to these other events, a new event cluster against which subsequently received events are compared is created.