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公开(公告)号：US09965470B1
公开(公告)日：2018-05-08
申请号：US13097233
申请日：2011-04-29
申请人： Eric B. Fox , Russell A. Dicker , Logan L. Dillard
发明人： Eric B. Fox , Russell A. Dicker , Logan L. Dillard
摘要： Technologies are described herein for extracting quotes from customer reviews for a collection of items in order to provide salient comments for a particular item and/or upsell the collection. Individual sentences contained the customer reviews regarding the collection of items are parsed into a collection of sentences. A list of topics is generated from the collection of sentences, and each sentence in is assigned to one or more of the topics. A number of the topics from the list of topics are identified as related to the particular item, and quotes are extracted from the sentences assigned to the identified topics to be displayed as customer reviews of the particular item. Similarly, a number of topics in the list of topics are identified as related to a customer satisfaction with the collection of items, and quotes are extracted from the sentences assigned to the identified topics to be displayed in conjunction with an offer to upsell the collection of items.
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公开(公告)号：US08554701B1
公开(公告)日：2013-10-08
申请号：US13051309
申请日：2011-03-18
申请人： Logan L. Dillard , Eric B. Fox , Russell A. Dicker
发明人： Logan L. Dillard , Eric B. Fox , Russell A. Dicker
CPC分类号： G06N99/005 , G06F17/2785 , G06Q30/0601
摘要： Technologies are described herein for classifying sentences or phrases as expressing positive or negative sentiment based on machine learning from training data comprising sentences manually labeled as to sentiment. A list of terms is generated from the manually labeled sentences and sentiment scores are determined for the terms in the list of terms based on the manually labeled sentences. A collection of sentences or phrases may then be classified as to sentiment utilizing one or more logistic regression classifiers trained on the sentiment scores determined for the terms in the list of terms. The classified collection of sentences may be further analyzed to determine an overall majority sentiment regarding a topic discussed in the sentences and/or to extract specific sentences or phrases expressing a particular sentiment for display to a customer.
摘要翻译： 本文描述了技术，用于将句子或短语分类为基于机器学习的正面或负面情绪，包括手动标记为情绪的句子的训练数据。 从手动标记的句子生成术语列表，并且基于手动标记的句子来确定术语列表中的术语的情感分数。 然后可以将句子或短语的集合分类为利用针对术语列表中的术语确定的情绪评分训练的一个或多个逻辑回归分类器的情绪。 可以进一步分析句子的分类集合以确定关于句子中讨论的主题的整体多数情绪和/或提取表达特定情绪以向客户展示的特定句子或短语。
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公开(公告)号：US09672555B1
公开(公告)日：2017-06-06
申请号：US13051278
申请日：2011-03-18
申请人： Logan L. Dillard , Eric B. Fox , Russell A. Dicker
发明人： Logan L. Dillard , Eric B. Fox , Russell A. Dicker
CPC分类号： G06Q30/0631 , G06F17/2705 , G06F17/2785 , G06F17/30705 , G06Q30/0282 , G06Q30/0623
摘要： Technologies are described herein for extracting quotes for an item from customer reviews. Individual sentences or phrases contained in customer reviews regarding an item or category of items are parsed into a collection of sentences. A list of topics is generated from the collection of sentences, and each sentence or phrases is assigned a topic from the list of topics. The most relevant topics from the list of topics are identified for a particular item, and one or more sentences or phrases from customer reviews for the particular item are selected for each of the most relevant topics that best represent the sentences associated with the item and assigned to that topic, according to content and sentiment.
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公开(公告)号：US08700480B1
公开(公告)日：2014-04-15
申请号：US13164181
申请日：2011-06-20
申请人： Eric B. Fox , Logan L. Dillard , Russell A. Dicker
发明人： Eric B. Fox , Logan L. Dillard , Russell A. Dicker
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0278
摘要： Technologies are described herein for extracting quotes from customer reviews regarding collections of items. An identifier of an individual item is received and customer reviews regarding a collection of items containing the individual item are retrieved. A collection of sentences is parsed from the retrieved customer reviews, and sentences that discuss the individual item are identified. A quote is extracted from the identified sentences and displayed to a customer in conjunction with information regarding the individual item. Similarly, individual items belonging to a collection of items are identified, and customer reviews regarding the individual items are retrieved. A collection of sentences are parsed from the retrieved customer reviews, and those sentences that discuss topics relevant to the collection of items are identified. A number of quotes are extracted from the identified sentences and displayed to a customer in conjunction with information regarding the collection of items.
摘要翻译： 本文描述了技术，用于从客户评论中提取关于项目集合的引用。 接收到单个项目的标识符，并检索关于包含单独项目的项目的集合的顾客评价。 从检索到的客户评论中解析出句子集合，并且识别讨论单个项目的句子。 从确定的句子中提取报价，并结合有关单个项目的信息向客户显示报价。 类似地，识别属于项目集合的各个项目，并且检索关于各个项目的顾客评价。 从检索到的客户评论中解析出句子的集合，并且识别讨论与收集项目相关的主题的句子。 从确定的句子中提取了一些引号，并结合关于项目收集的信息向客户显示。
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公开(公告)号：US08666830B1
公开(公告)日：2014-03-04
申请号：US13075793
申请日：2011-03-30
IPC分类号： G06Q30/00
摘要： The top rated products in a product category are identified by computing a score for each product in the category. The score is computed by calculating a time decay factor for each product category. The time decay factor is utilized to decay the ratings of each product as a function of time. A relevance value is also computed for each product. The relevance value is utilized to modify the ratings for each product in view of the recency of the ratings. The score may be computed for each product using the ratings for the product, the computed time decay factor, and/or the relevance value. The computed scores are utilized to rank the products in the product category.
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公开(公告)号：US08769417B1
公开(公告)日：2014-07-01
申请号：US12873000
申请日：2010-08-31
CPC分类号： G06F17/30867
摘要： Systems and methods are provided for identifying an answer to a question in an electronic discussion forum. In some embodiments, text from a discussion forum that includes a question may be retrieved. One or more responses to the question from the discussion forum may be determined. An answer to the question may then be determined from the one or more responses to the question. In some embodiments, an answer may be determined based, at least in part, on at least one of a context of the text from the discussion forum, a context of a location in which the answer to the question may be further presented, and user behavior related to the one or more responses to the question.
摘要翻译： 提供了系统和方法，用于在电子论坛中识别问题的答案。 在一些实施例中，可以检索来自讨论论坛的包含问题的文本。 可以确定来自讨论论坛的对该问题的一个或多个答复。 然后可以从对该问题的一个或多个答复中确定该问题的答案。 在一些实施例中，可以至少部分地基于来自讨论论坛的文本的上下文中的至少一个，可以进一步呈现问题的答案的位置的上下文以及用户来确定答案 与该问题的一个或多个答复有关的行为。
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公开(公告)号：US08359285B1
公开(公告)日：2013-01-22
申请号：US12562759
申请日：2009-09-18
CPC分类号： G06Q30/02
摘要： Disclosed are various embodiments of generating item recommendations. A user submitted query associated with a category of items in an electronic repository is received, each of the items being associated with reviews. Reviews relevant to the user submitted query are identified. Reviews relevant to the user submitted query are displayed with a user voting element. The user voting element allows a user to vote whether the review is relevant to the user query. Further relevance to the user submitted query is determined based at least upon the vote.
摘要翻译： 公开了产生项目建议的各种实施例。 接收到与电子存储库中的项目类别相关联的用户提交的用户，每个项目与评论相关联。 识别与用户提交查询相关的评论。 与用户提交的查询相关的评论与用户投票元素一起显示。 用户投票元素允许用户投票该评论是否与用户查询相关。 至少基于投票确定与用户提交的查询的进一步相关性。
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公开(公告)号：US08326690B2
公开(公告)日：2012-12-04
申请号：US12754513
申请日：2010-04-05
申请人： Russell A. Dicker , Jeffrey T. Brownell , Jennifer A. Jacobi , Eric A. Benson , Gregory D. Linden
发明人： Russell A. Dicker , Jeffrey T. Brownell , Jennifer A. Jacobi , Eric A. Benson , Gregory D. Linden
IPC分类号： G06Q30/00
CPC分类号： G06Q30/0603 , G06Q30/02 , G06Q30/0253 , G06Q30/0601 , G06Q30/0631 , G06Q30/0633
摘要： Improved user interfaces and methods are provided for presenting item recommendations to a user when the user selects an item to add to an electronic shopping cart. In response to the user's selection, a page generation process generates and returns a page that includes a condensed shopping cart portion and a recommendations portion. The condensed shopping cart portion displays the contents of the shopping cart, but omits some of the item information and/or controls provided on a shopping cart page, thereby preserving more screen real estate for the display of item recommendations. The condensed shopping cart portion also includes a link to the shopping cart page.
摘要翻译： 提供了改进的用户界面和方法，用于在用户选择要添加到电子购物车的项目时向用户呈现项目建议。 响应于用户的选择，页面生成处理生成并返回包括精简购物车部分和推荐部分的页面。 浓缩的购物车部分显示购物车的内容，但省略了在购物车页面上提供的一些物品信息和/或控件，从而保留更多的屏幕空间用于显示物品建议。 浓缩的购物车部分还包括到购物车页面的链接。
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公开(公告)号：US07970781B1
公开(公告)日：2011-06-28
申请号：US12856351
申请日：2010-08-13
申请人： Joseph King , Waqas Ahmed , Russell A. Dicker
发明人： Joseph King , Waqas Ahmed , Russell A. Dicker
IPC分类号： G06F17/30
CPC分类号： G06Q30/02 , G06Q30/018 , G06Q30/0641 , G06Q50/01
摘要： Creation, association, and/or placement of search forums for searches strings enable users to discuss aspects of both searches and elements associated with the searches, and further enable the users to view discussions from other users. The search forum may be generated from variations of the search string. In addition or alternatively, search strings may be associated with existing item forums, category forums, and tag forums. Search forums may be placed with, for example, search results or with items, categories, and/or tags, among other possibilities, to provide user access to the search forums.
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公开(公告)号：US07933864B1
公开(公告)日：2011-04-26
申请号：US12886422
申请日：2010-09-20
申请人： Joseph King , Waqas Ahmed , Russell A. Dicker
发明人： Joseph King , Waqas Ahmed , Russell A. Dicker
IPC分类号： G06F17/30
CPC分类号： G06Q30/02 , G06Q30/018 , G06Q30/0641 , G06Q50/01
摘要： Creation, association, and/or placement of search forums for searches strings enable users to discuss aspects of both searches and elements associated with the searches, and further enable the users to view discussions from other users. The search forum may be generated from variations of the search string. In addition or alternatively, search strings may be associated with existing item forums, category forums, and tag forums. Search forums may be placed with, for example, search results or with items, categories, and/or tags, among other possibilities, to provide user access to the search forums.
摘要翻译： 用于搜索字符串的搜索论坛的创建，关联和/或放置使用户能够讨论搜索和搜索相关元素的方面，并进一步使用户能够查看来自其他用户的讨论。 搜索论坛可以从搜索字符串的变体生成。 另外或替代地，搜索字符串可以与现有项目论坛，类别论坛和标签论坛相关联。 搜索论坛可以放置在例如搜索结果之外，或者与项目，类别和/或标签以及其他可能性一起提供给用户访问搜索论坛。
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