公开(公告)号：US20140278641A1

公开(公告)日：2014-09-18

申请号：US13840476

申请日：2013-03-15

申请人： FISERV, INC.

发明人： Michael Lee Kleehammer ,  Michael Fisher Loyd ,  David Keith Johnson

IPC分类号： G06Q10/06

CPC分类号： G06Q10/06316 ,  G06Q10/06311 ,  G06Q10/063114

摘要： Systems, methods and computer-readable media for incident queue assignment and prioritization are disclosed. An incident handling system may receive a request for a next highest priority incident. An incident requiring resolution may be identified. The incident may be associated with an incident queue based at least in part on a queue assignment rule. The incident queue may comprise one or more incidents. The incident queue may be processed based at least in part on a prioritization rule to identify, from the one or more incidents associated with the incident queue, the next highest priority incident. The incident handling system may transmit the next highest priority incident associated with the incident queue.

摘要翻译： 公开了用于事件队列分配和优先化的系统，方法和计算机可读介质。 事件处理系统可以接收对下一个最高优先级事件的请求。 可以确定需要解决的事件。 该事件可以至少部分地基于队列分配规则与事件队列相关联。 事件队列可以包括一个或多个事件。 可以至少部分地基于优先级规则来处理事件队列，以从与事件队列相关联的一个或多个事件中识别下一个最高优先事件。 事件处理系统可以传送与事件队列相关联的下一个最高优先事件。

公开(公告)号：US20190266537A1

公开(公告)日：2019-08-29

申请号：US16412814

申请日：2019-05-15

申请人： FISERV, INC.

发明人： Michael Lee Kleehammer ,  Michael Fisher Loyd ,  David Keith Johnson

IPC分类号： G06Q10/06

摘要： Systems, methods and computer-readable media for incident queue assignment and prioritization are disclosed. An incident handling system may receive a request for a next highest priority incident. An incident requiring resolution may be identified. The incident may be associated with an incident queue based at least in part on a queue assignment rule. The incident queue may comprise one or more incidents. The incident queue may be processed based at least in part on a prioritization rule to identify, from the one or more incidents associated with the incident queue, the next highest priority incident. The incident handling system may transmit the next highest priority incident associated with the incident queue.

公开(公告)号：US10346779B2

公开(公告)日：2019-07-09

申请号：US14639946

申请日：2015-03-05

申请人： Fiserv, Inc.

发明人： Michael Lee Kleehammer ,  Michael Fisher Loyd ,  David Keith Johnson

IPC分类号： G06Q10/00 ,  G06Q10/06

摘要： Systems, methods and computer-readable media for incident queue assignment and prioritization are disclosed. An incident handling system may receive a request for a next highest priority incident. An incident requiring resolution may be identified. The incident may be associated with an incident queue based at least in part on a queue assignment rule. The incident queue may comprise one or more incidents. The incident queue may be processed based at least in part on a prioritization rule to identify, from the one or more incidents associated with the incident queue, the next highest priority incident. The incident handling system may transmit the next highest priority incident associated with the incident queue.

公开(公告)号：US20150178657A1

公开(公告)日：2015-06-25

申请号：US14639946

申请日：2015-03-05

申请人： Fiserv, Inc.

发明人： Michael Lee Kleehammer ,  Michael Fisher Loyd ,  David Keith Johnson

IPC分类号： G06Q10/06

CPC分类号： G06Q10/06316 ,  G06Q10/06311 ,  G06Q10/063114

摘要： Systems, methods and computer-readable media for incident queue assignment and prioritization are disclosed. An incident handling system may receive a request for a next highest priority incident. An incident requiring resolution may be identified. The incident may be associated with an incident queue based at least in part on a queue assignment rule. The incident queue may comprise one or more incidents. The incident queue may be processed based at least in part on a prioritization rule to identify, from the one or more incidents associated with the incident queue, the next highest priority incident. The incident handling system may transmit the next highest priority incident associated with the incident queue.

摘要翻译： 公开了用于事件队列分配和优先化的系统，方法和计算机可读介质。 事件处理系统可以接收对下一个最高优先级事件的请求。 可以确定需要解决的事件。 该事件可以至少部分地基于队列分配规则与事件队列相关联。 事件队列可以包括一个或多个事件。 可以至少部分地基于优先级规则来处理事件队列，以从与事件队列相关联的一个或多个事件中识别下一个最高优先事件。 事件处理系统可以传送与事件队列相关联的下一个最高优先事件。