公开(公告)号：US20190068526A1

公开(公告)日：2019-02-28

申请号：US15686240

申请日：2017-08-25

Applicant: Facebook, Inc.

Inventor： Tianyu Xie ,  Andrew Buchanan Flockhart ,  Shi He ,  Atol Fortin de Oliveira

IPC: H04L12/58 ,  H04L29/08

Abstract: Exemplary embodiments relate to methods, mediums, and systems for messaging bots configured to converse with page administrators and advertisers to assist them in managing their presence on a platform, such as a social networking service. A user may have a problem or be able to optimize their presence on the platform in some way, but may not know to search for the issue (or may not even know that they have a problem). Exemplary embodiments provide a helper bot that can be triggered by real-time or asynchronous events, and guide the user through problem-solving. Triggered messages to the users can be delayed or sent under certain conditions to prevent spamming the user. The messages have a custom format that allows the conversation to be represented as a chain encapsulating the entire conversation context.