Method and system for the automated answering and holding of a call
    1.
    发明申请
    Method and system for the automated answering and holding of a call 审中-公开
    用于自动应答和保持呼叫的方法和系统

    公开(公告)号:US20060154654A1

    公开(公告)日:2006-07-13

    申请号:US11031179

    申请日:2005-01-07

    IPC分类号: H04M3/42

    CPC分类号: H04M3/428

    摘要: In accordance with a particular embodiment of the present invention, a method for the automated answering and holding of a call includes receiving an incoming call directed to a first endpoint from a second endpoint. A detection is made that the first endpoint is communicating with a third endpoint on a previous call. An indication is received from a recipient of the incoming call that the recipient desires the incoming call to be automatically answered and held. The incoming call from the second endpoint is automatically answered without interrupting the previous call, and the incoming call from the second endpoint is placed in a queue.

    摘要翻译: 根据本发明的特定实施例,用于自动应答和保持呼叫的方法包括从第二端点接收定向到第一端点的呼入。 检测到第一端点正在与先前呼叫的第三端点进行通信。 接收来自呼入接收者的指示,接收者希望来电被自动应答和保持。 来自第二端点的呼入自动应答而不中断先前的呼叫,并且来自第二端点的呼入被放置在队列中。