公开(公告)号：US20060154654A1

公开(公告)日：2006-07-13

申请号：US11031179

申请日：2005-01-07

申请人： Fadi Jabbour ,  David Lee ,  Johnny Lee ,  Craig Cotton

发明人： Fadi Jabbour ,  David Lee ,  Johnny Lee ,  Craig Cotton

IPC分类号： H04M3/42

CPC分类号： H04M3/428

摘要： In accordance with a particular embodiment of the present invention, a method for the automated answering and holding of a call includes receiving an incoming call directed to a first endpoint from a second endpoint. A detection is made that the first endpoint is communicating with a third endpoint on a previous call. An indication is received from a recipient of the incoming call that the recipient desires the incoming call to be automatically answered and held. The incoming call from the second endpoint is automatically answered without interrupting the previous call, and the incoming call from the second endpoint is placed in a queue.

摘要翻译： 根据本发明的特定实施例，用于自动应答和保持呼叫的方法包括从第二端点接收定向到第一端点的呼入。 检测到第一端点正在与先前呼叫的第三端点进行通信。 接收来自呼入接收者的指示，接收者希望来电被自动应答和保持。 来自第二端点的呼入自动应答而不中断先前的呼叫，并且来自第二端点的呼入被放置在队列中。

公开(公告)号：US20080320080A1

公开(公告)日：2008-12-25

申请号：US11766631

申请日：2007-06-21

申请人： Eric Lee ,  Fadi Jabbour ,  David Lee ,  Johnny Lee ,  Matthew Kuhlke

发明人： Eric Lee ,  Fadi Jabbour ,  David Lee ,  Johnny Lee ,  Matthew Kuhlke

IPC分类号： G06F15/16

CPC分类号： G10L15/22

摘要： A method of linking recognized emotions to non-visual representations includes receiving at a first location information corresponding to demonstrative behaviors of individuals. The behaviors of the individuals may be analyzed during a dynamic session, in which the information is used to determine emotional states of one or more of the individuals. The information about the emotional state may then be used at the first location to determine an action for improving the dynamic session.

摘要翻译： 将识别的情绪与非视觉表示相关联的方法包括在第一位置接收与个体的示范行为相对应的信息。 可以在动态会话期间分析个体的行为，其中信息用于确定一个或多个个体的情绪状态。 然后可以在第一位置处使用关于情绪状态的信息来确定用于改善动态会话的动作。

公开(公告)号：US20070011678A1

公开(公告)日：2007-01-11

申请号：US11177519

申请日：2005-07-07

申请人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

发明人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

IPC分类号： G06F9/46

CPC分类号： G06Q10/109 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/06311

摘要： A template that lists a shared task is received at a first device. The template is also distributed in parallel to a plurality of other devices. When information indicating that the action has been performed is received, the template is updated at the first device and also at the other devices to indicate that the action has been performed.

摘要翻译： 列出共享任务的模板在第一个设备处被接收。 该模板也与多个其他设备并行分布。 当接收到指示已经执行了动作的信息时，在第一设备和其他设备处更新模板以指示已经执行了动作。

公开(公告)号：US20060126804A1

公开(公告)日：2006-06-15

申请号：US11283444

申请日：2005-11-18

申请人： David Lee ,  Johnny Lee ,  Fadi Jabbour ,  Bradley DeGrazia

发明人： David Lee ,  Johnny Lee ,  Fadi Jabbour ,  Bradley DeGrazia

IPC分类号： H04M1/64

CPC分类号： H04M3/53333 ,  H04M3/5166 ,  H04M2203/303 ,  H04M2203/551

摘要： A method for providing communication with an automated voice system includes establishing a first communication session between a caller and the automated voice system. The first communication session includes a call thread. The method also includes receiving a signal indicative of a call event. In response to receiving the signal indicative of the call event, a state of the call thread is saved. The method also includes establishing a second communication session between the caller and the automated voice system at a state of the call thread associated with the saved state of the call thread.

摘要翻译： 一种用于与自动语音系统进行通信的方法包括在呼叫者和自动语音系统之间建立第一通信会话。 第一个通信会话包括一个呼叫线程。 该方法还包括接收指示呼叫事件的信号。 响应于接收到指示呼叫事件的信号，保存呼叫线程的状态。 该方法还包括在与呼叫线程的保存状态相关联的呼叫线程的状态下在呼叫者和自动语音系统之间建立第二通信会话。

公开(公告)号：US20050260974A1

公开(公告)日：2005-11-24

申请号：US10851317

申请日：2004-05-21

申请人： Johnny Lee ,  Aristotle Cruz ,  Fadi Jabbour ,  David Lee ,  Labhesh Patel

发明人： Johnny Lee ,  Aristotle Cruz ,  Fadi Jabbour ,  David Lee ,  Labhesh Patel

IPC分类号： H04L12/58 ,  H04L29/08 ,  H04M11/10

CPC分类号： H04L67/24 ,  H04L51/04 ,  H04M11/10

摘要： A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at is approximately the reminder time, and communicating the reminder message from the reminder center to the user.

摘要翻译： 用于传达提醒消息的方法包括建立用户和提醒中心之间的第一连接。 该方法包括从用户向提醒中心传达提醒时间。 该方法还包括在提醒中心处调度提醒消息，并终止用户和提醒中心之间的第一连接。 所述方法包括在提醒中心从与用户相关联的多个端点中选择与用户相关联的优选端点。 该方法还包括尝试在大约提醒时间使用与用户相关联的优选端点来建立用户与提醒中心之间的第二连接，以及将提醒消息从提醒中心传送给用户。

公开(公告)号：US07716671B2

公开(公告)日：2010-05-11

申请号：US11177519

申请日：2005-07-07

申请人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

发明人： Johnny Lee ,  Labhesh Patel ,  David Lee ,  Fadi Jabbour

IPC分类号： G06F9/46 ,  G06F15/16 ,  G06Q10/00 ,  G01C21/34

CPC分类号： G06Q10/109 ,  G06Q10/02 ,  G06Q10/025 ,  G06Q10/06311

摘要： A template listing one or more associated tasks is distributed to one or more devices, each device having a respective user. A task is selectively designated as either shared or individual. When information indicating that an action associated with a particular task has been performed is received at a first one of the devices, the template is updated at the first device, and optionally at others of the devices to indicate to others of the users that the action has been performed. The associated action of a shared task is performed once for all users, and the associated action of an individual task is performed separately by one or more of the users. Task information is optionally communicated between a template on a particular one of the devices and a personal information manager of the respective user of a particular device.

摘要翻译： 列出一个或多个相关任务的模板被分发到一个或多个设备，每个设备具有相应的用户。 有选择地将任务指定为共享或个人。 当在第一设备处接收到指示与特定任务相关联的动作的信息时，在第一设备处更新模板，并且可选地在设备的其他设备处更新该模板，以向用户的其他人指示该动作 已经执行。 对所有用户执行共享任务的相关动作一次，并且单个任务的相关动作由一个或多个用户单独执行。 任务信息可选地在特定设备上的模板和特定设备的相应用户的个人信息管理器之间传送。

公开(公告)号：US20070263828A1

公开(公告)日：2007-11-15

申请号：US11403475

申请日：2006-04-12

申请人： David Lee ,  Johnny Lee ,  Fadi Jabbour ,  Eric Lee

发明人： David Lee ,  Johnny Lee ,  Fadi Jabbour ,  Eric Lee

IPC分类号： H04M3/42

CPC分类号： H04M3/58 ,  H04M3/42263 ,  H04M2203/1091 ,  H04M2203/2094

摘要： Methods and systems for transferring a communications exchange using a mobile handset are described. A radio frequency (RF) signal is transmitted from a mobile handset to a base station to provide a communications exchange. The communications exchange exists between the mobile handset and a first communications device. The mobile handset automatically detects a second communications device when it is in close proximity to the second communications device. The second communications device is capable of receiving a call handoff. If the mobile handset is in close proximity to the second communications device, then a transfer request including information associated with the second communications device is received from the second communications device. The transfer request is accepted and the communications exchange is seamlessly transferred to the second communications device form the mobile handset.

摘要翻译： 描述了使用移动手持机传送通信交换机的方法和系统。 射频（RF）信号从移动手机发送到基站以提供通信交换。 通信交换存在于移动手持机和第一通信设备之间。 当第二通信设备紧邻第二通信设备时，移动手持机自动检测第二通信设备。 第二通信设备能够接收呼叫切换。 如果移动手持机靠近第二通信设备，则从第二通信设备接收包括与第二通信设备相关联的信息的传送请求。 传输请求被接受，并且通信交换从移动手持机无缝地传送到第二通信设备。

公开(公告)号：US20070015497A1

公开(公告)日：2007-01-18

申请号：US11173052

申请日：2005-07-01

申请人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/48 ,  H04M2203/551

摘要： A method for providing a contact attempt service includes detecting an attempt of a first user to contact a second user through a first communication method and detecting contact between the first user and the second user through a second communication method. The method also includes removing a contact attempt indicator associated with the attempt of the first user to contact the second user through the first communication method.

摘要翻译： 一种用于提供接触尝试服务的方法包括：通过第一通信方法检测第一用户尝试联系第二用户，并通过第二通信方法检测第一用户与第二用户之间的联系。 该方法还包括移除与第一用户尝试通过第一通信方法联系第二用户的尝试相关联的联系人尝试指示符。

公开(公告)号：US20060256954A1

公开(公告)日：2006-11-16

申请号：US11125632

申请日：2005-05-10

申请人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M3/00

CPC分类号： H04M3/51 ,  H04M3/323 ,  H04M2203/403

摘要： A method for providing training to agents of an automatic call distribution center includes determining whether an agent is idle and, in response to determining that the agent is idle, initiating playback of a recorded training call to the agent. Additionally, the method includes receiving an incoming call from a caller for connection with one of a plurality of agents. Also, the method includes terminating playback of the recorded training call and connecting the agent to the incoming call.

摘要翻译： 用于向自动呼叫分配中心的代理提供训练的方法包括确定代理是否空闲，并且响应于确定代理空闲，启动对代理的记录的训练呼叫的回放。 另外，该方法包括从呼叫者接收来自多个代理之一的连接的呼入。 此外，该方法包括终止记录的训练呼叫的重放并将该代理连接到来电。

公开(公告)号：US20060285661A1

公开(公告)日：2006-12-21

申请号：US11137049

申请日：2005-05-25

申请人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

发明人： Labhesh Patel ,  Johnny Lee ,  Fadi Jabbour ,  David Lee

IPC分类号： H04M11/00

CPC分类号： H04M3/53 ,  H04M3/5335 ,  H04M3/537 ,  H04M2203/2072

摘要： A method for providing communication service includes determining that a call was not answered by an intended recipient of the call and determining a due date associated with the call. The method also includes communicating the due date to the intended recipient.

摘要翻译： 一种用于提供通信服务的方法包括确定呼叫未被呼叫的预期接收者应答，并确定与该呼叫相关联的到期日。 该方法还包括将到期日期传达给预期接收者。