公开(公告)号：US20190156591A1

公开(公告)日：2019-05-23

申请号：US15817358

申请日：2017-11-20

申请人： GENERAL MOTORS LLC

发明人： Jared D Scheuerlein ,  Esteban Camacho ,  Ryan Olejniczak

IPC分类号： G07C5/00 ,  G07C5/08

摘要： A method for dynamic telematics vehicle issue resolution using a connected device includes opening an end user program downloaded to a customer connected device, and sending a selected vehicle issue to resolve to a remote vehicle issue resolution center from the customer connected device through the end user program. An instruction to perform at least one remedial action related to resolving the selected vehicle issue is returned to the customer connected device and, after receiving a verification that the at least one remedial action has been performed, at least one issue resolution action undertaken at the remote vehicle resolution center to resolve the vehicle issue.