公开(公告)号：US20180173751A1

公开(公告)日：2018-06-21

申请号：US15846111

申请日：2017-12-18

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Alan Gatto ,  Dean Cottle ,  Oleg Fylypenko ,  Shivakumar Gurusiddappa ,  Kevin Haselhuhn ,  Greg Hollis ,  Luis Lamprea ,  Sergey Aleksin ,  Gaurav Kumar ,  Narendra Datar ,  Michael Pougnet ,  Poras Bharucha ,  Brett Dale

IPC: G06F17/30 ,  G06F11/34

CPC classification number: G06F16/245 ,  G06F11/3072 ,  G06F11/3409 ,  G06F11/3476 ,  G06F16/21 ,  G06F17/40

Abstract: A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.

公开(公告)号：US20140280197A1

公开(公告)日：2014-09-18

申请号：US14209790

申请日：2014-03-13

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Alan Gatto ,  Dean Cottle ,  Oleg Fylypenko ,  Shivakumar Gurusiddappa ,  Kevin Haselhuhn ,  Greg Hollis ,  Luis Lamprea ,  Sergey Aleksin ,  Gaurav Kumar ,  Narendra Datar ,  Michael Pougnet ,  Poras Bharucha ,  Brett Dale

IPC: G06F17/30

CPC classification number: G06F17/30424 ,  G06F11/3072 ,  G06F11/3409 ,  G06F11/3476 ,  G06F17/30289 ,  G06F17/40

Abstract: A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.

Abstract translation: 系统包括：处理器; 存储器，其中所述存储器存储指令，所述指令在被所述处理器执行时引起所述处理器：从用于至少一个联络中心的多个服务器的第一服务器通过网络检索第一日志; 生成第一个日志中的值的索引; 根据索引更新索引数据库; 并将第一个日志保存在存储设备上。

公开(公告)号：US10949422B2

公开(公告)日：2021-03-16

申请号：US15846111

申请日：2017-12-18

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Alan Gatto ,  Dean Cottle ,  Oleg Fylypenko ,  Shivakumar Gurusiddappa ,  Kevin Haselhuhn ,  Greg Hollis ,  Luis Lamprea ,  Sergey Aleksin ,  Gaurav Kumar ,  Narendra Datar ,  Michael Pougnet ,  Poras Bharucha ,  Brett Dale

IPC: G06F16/00 ,  G06F16/245 ,  G06F16/21 ,  G06F11/34 ,  G06F17/40 ,  G06F11/30

Abstract: A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.

公开(公告)号：US09846721B2

公开(公告)日：2017-12-19

申请号：US14209790

申请日：2014-03-13

Applicant: GENESYS TELECOMMUNICATIONS LABORATORIES, INC.

Inventor： Alan Gatto ,  Dean Cottle ,  Oleg Fylypenko ,  Shivakumar Gurusiddappa ,  Kevin Haselhuhn ,  Greg Hollis ,  Luis Lamprea ,  Sergey Aleksin ,  Gaurav Kumar ,  Narendra Datar ,  Michael Pougnet ,  Poras Bharucha ,  Brett Dale

IPC: G06F17/20 ,  G06F17/30 ,  G06F11/34

CPC classification number: G06F17/30424 ,  G06F11/3072 ,  G06F11/3409 ,  G06F11/3476 ,  G06F17/30289 ,  G06F17/40

Abstract: A system includes: a processor; and a memory, wherein the memory stores instructions that, when executed by the processor, cause the processor to: retrieve a first log over a network from a first server of a plurality of servers for at least one contact center; generate an index of values in the first log; update an index database based on the index; and save the first log on a storage device.