公开(公告)号：US20240244137A1

公开(公告)日：2024-07-18

申请号：US18096043

申请日：2023-01-12

Applicant: GM GLOBAL TECHNOLOGY OPERATIONS LLC

Inventor： Robert Weisbarth ,  Eric T. Hosey ,  Russell A. Patenaude ,  Matthew E. Gilbert-Eyres

IPC: H04M3/523 ,  G07C5/00 ,  G07C5/08 ,  H04M3/428 ,  H04M3/51

CPC classification number: H04M3/523 ,  G07C5/008 ,  G07C5/0808 ,  G07C5/0841 ,  H04M3/4283 ,  H04M3/5116

Abstract: A system and method for determining a priority of a call in an on-hold queue is presented. Determining a priority of a call is based on information received by an enterprise from a call from a vehicle with an integrated communication device where the call is placed into an on-hold queue to be answered based on its priority. Data from the vehicle with the integrated communication device includes at least a type of call, an account information associated with the vehicle, a vehicle data, and a location of the vehicle. The enterprise determines the priority of the call in the on-hold queue based on the data received from the vehicle with the integrated communication device.

公开(公告)号：US20250124784A1

公开(公告)日：2025-04-17

申请号：US18487079

申请日：2023-10-14

Applicant: GM Global Technology Operations LLC

Inventor： Matthew Edward Gilbert-Eyres ,  Robert Weisbarth ,  Eric T. Hosey ,  Russell A. Patenaude

IPC: G08G1/052 ,  G06V20/58 ,  G08G1/04 ,  G09F21/04

Abstract: A signage monitoring system for a vehicle is disclosed. The signage monitoring system includes a vehicle processor storing data including vehicle location, vehicle event data, and existing outdoor signage information. The signage monitoring system also includes a server communicatively coupled to the vehicle processor and configured to determine existing outdoor signage effectiveness based on correlated vehicle event data and vehicle location data from a plurality of vehicles.