公开(公告)号：US10037500B2

公开(公告)日：2018-07-31

申请号：US13872027

申请日：2013-04-26

申请人： Genesys Telecommunications Laboratories, Inc.

发明人： Vidas Placiakis ,  Vytautas Staraitis ,  Vytautas Saulis ,  Gintautas Budvytis ,  Laura Stevens ,  Thomas Tritten, II ,  Michele Fisher

IPC分类号： G06Q10/06

CPC分类号： G06Q10/063116

摘要： A system and method for forecasting shrinkage of employees is provided. According to one embodiment, scheduled shrinkage values are identified from a work schedule and stored in a data file. A command is received by a processor to predict shrinkage of employees for a future forecast period. Selection of the data file is received, and in response, the processor is configured to automatically populate shrinkage fields for the forecast period with the scheduled shrinkage values retrieved from the data file. According to one embodiment, the scheduled shrinkage values are set as the shrinkage values that are forecast for the forecast period. A work schedule of employees is the generated for the forecast period taking into account the forecast shrinkage values. According to one embodiment, the processor may also engage of automatic shrinkage forecasting based on analysis of historic shrinkage data.