公开(公告)号：US20150186841A1

公开(公告)日：2015-07-02

申请号：US14144880

申请日：2013-12-31

Applicant: Google Inc.

Inventor： Erwin Can Sar ,  Timothy Youngjin Sohn ,  Jackie Tsay ,  Keith Coleman

IPC: G06Q10/08 ,  G06Q30/00

CPC classification number: G06Q10/0837 ,  G06Q30/016 ,  G06Q30/06

Abstract: Methods and apparatus related to generating steps to return a product and providing the steps to a user to enable the user to return the product. Product return indication data associated with a user may be received. A purchase source of the product may be determined. One or more sets of purchase source return steps for the purchase source may be retrieved from a mapping of multiple purchase sources to respective return steps. At least an attribute of the user and product data of the product may be identified. A set of steps to return the product may be generated based on the identified at least an attribute of the user and product data of the product. The set of steps to return the product may be provided to the user.

Abstract translation: 与产生返回产品的步骤相关的方法和装置，并向用户提供步骤以使用户能够返回产品。 可以接收与用户相关联的产品返回指示数据。 可以确定产品的购买来源。 可以从多个购买源的映射到相应的返回步骤来检索用于购买源的一组或多组购买源返回步骤。 可以至少识别用户的属性和产品的产品数据。 可以基于所识别的用户的属性和产品的产品数据来生成返回产品的一组步骤。 可以向用户提供返回产品的一组步骤。