公开(公告)号：US09946783B1

公开(公告)日：2018-04-17

申请号：US15153097

申请日：2016-05-12

Applicant: Google LLC

Inventor： Glenn M. Lewis ,  Kirill Buryak ,  Aner Ben-Artzi ,  Jun Peng ,  Nadav Benbarak

IPC: G06F17/30 ,  G06N99/00 ,  G06N7/00

CPC classification number: G06F17/30598 ,  G06F17/30011 ,  G06F17/30707 ,  G06N5/022 ,  G06N7/005 ,  G06N99/005 ,  G06Q10/00

Abstract: A method and system for classifying documents is provided. A set of document classifiers is generated by applying a classification algorithm to a trusted corpus that includes a set of training documents representing a taxonomy. One or more of the generated document classifiers are executed against a plurality of input documents to create a plurality of classified documents. Each classified document is associated with a classification within the taxonomy and a classification confidence level. One or more classified documents that are associated with a classification confidence level below a predetermined threshold value are selected to create a set of low-confidence documents. The low-confidence documents are disassociated from each of the associated classifications. A user is prompted to enter a classification within the taxonomy for at least one low-confidence document. The low-confidence document is associated with the entered classification and with a predetermined confidence level to create a newly classified document.

公开(公告)号：US10445351B2

公开(公告)日：2019-10-15

申请号：US15693123

申请日：2017-08-31

Applicant: Google LLC

Inventor： Kirill Buryak ,  Glenn M. Lewis ,  Nadav Benbarak ,  Aner Ben-Artzi ,  Jun Peng

IPC: G06F16/332 ,  G06F16/93 ,  G06F16/28 ,  G06F16/435 ,  G06F16/33 ,  G06F16/9535 ,  G06F16/48

Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer-readable storage medium and a method for automatically providing support solutions in response to user feedback items. The method comprises receiving user feedback items and corresponding support solutions. The method further comprises identifying, using clustering techniques, associations between the user feedback items and the corresponding support solutions. The method further comprises storing the identified associations as an items-solutions model that correlates the user feedback items with the corresponding support solutions. The method further comprises receiving a new user feedback item. The method further comprises automatically determining, using the items-solutions model, at least one support solution that corresponds to the new user feedback item. The method further comprises providing the at least one support solution in response to the received new user feedback item.