公开(公告)号：US10574539B2

公开(公告)日：2020-02-25

申请号：US15246819

申请日：2016-08-25

申请人： Hartford Fire Insurance Company

发明人： Patrick D. Brown ,  John G. Buccetti ,  Daniel R. Console ,  Lisa J. Kissane ,  Robert M. Nichols ,  Hugh J. Quinn ,  Irma Rivera ,  Kenneth A. Saucier ,  Angela L Secondino ,  Susan R. Vecchio ,  Donna M. Warnock

IPC分类号： H04L12/24

摘要： A data store may contain data describing systems associated with an enterprise. The data store may contain electronic records, each containing a record identifier and a set of record characteristic values, including a service tier goal. A compliance score may be automatically calculated based on an assessment of record characteristic values, the service tier goal, and at least a system availability value, an incident response time value, and an incident restoration time value. A remediation recommendation may be generated, including steps that, when performed, will result in the selected system meeting the service tier goal. An indication representing the remediation recommendation may then be transmitted in connection with an interactive user interface display. According to some embodiments, remediation data is automatically routed to appropriate entities within the enterprise and updates associated with the remediation recommendation are automatically tracked as remediation steps are performed in connection with the selected system.