专利检索 ap:("Hewlett-Packard Development Company, L.P.") AND inv:"Kurian Chukirian Sebastian" 第 1 页

1.

发明申请
HUMAN ASSISTED VIRTUAL AGENT SUPPORT 有权

公开(公告)号：US20230013842A1

公开(公告)日：2023-01-19

申请号：US17783045

申请日：2019-12-20

申请人： Hewlett-Packard Development Company, L.P.

发明人： Shameed Sait M A , Niranjan Damera Venkata , Kurian Chukirian Sebastian

IPC分类号： H04M3/51 , H04M3/527 , H04L51/02 , G06N20/00

摘要： Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.