RESOLUTION OF CUSTOMER ISSUES
    1.
    发明申请

    公开(公告)号:US20230059605A1

    公开(公告)日:2023-02-23

    申请号:US17793966

    申请日:2020-02-07

    IPC分类号: G06Q30/00

    摘要: Aspects of resolution of customer issues are discussed. A customer issue may be presented to a human agent as a query. The human agent may provide an agent response for the query. Based on the agent response, a simulated customer message may be determined. Iteratively, agent responses may be received and simulated customer messages may be provided to resolve the query. A sequence of agent responses and simulated customer messages usable to resolve the query may be probabilistically determined based on the agent responses and the simulated customer messages.