EMOTION RECOGNITION SYSTEM AND EMOTION RECOGNITION METHOD

    公开(公告)号:US20230141724A1

    公开(公告)日:2023-05-11

    申请号:US17963222

    申请日:2022-10-11

    Applicant: Hitachi, Ltd.

    CPC classification number: G10L25/63 G10L17/26 G10L25/30

    Abstract: An emotion recognition system includes an input unit configured to input first speech data and second speech data, and a processing unit configured to input the first speech data and the second speech data to a differential-emotion recognition model that infers a differential emotion between two pieces of speech data, and acquire, from the differential-emotion recognition model, differential-emotion information indicating a differential emotion between the first speech data and the second speech data.

    SOUND SIGNAL PROCESSING METHOD AND DEVICE
    3.
    发明申请

    公开(公告)号:US20190035418A1

    公开(公告)日:2019-01-31

    申请号:US15758747

    申请日:2015-10-09

    Applicant: Hitachi, Ltd.

    Abstract: A sound signal processing method and device are provided for separating sounds of the respective sound sources even when sounds are recorded asynchronously by a plurality of devices. Specifically, the present invention comprises the steps of instructing each of the plurality of devices to output a reference signal of a different frequency, receiving each of the reference signals output from the speaker of the plurality of devices according to the instruction, receiving sound signals in which each of the reference signals output from the speaker of the plurality of devices is input into the microphone of the plurality of devices, calculating a time shift amount of each of the devices based on each of the received reference signals output from the speaker and the received sound signals, and separating the plurality of signal signals input into the microphone of the plurality of devices based on the calculated time shift amount.

    Mobile Robot and Sound Source Position Estimation System
    6.
    发明申请
    Mobile Robot and Sound Source Position Estimation System 有权
    移动机器人和声源位置估计系统

    公开(公告)号:US20160103202A1

    公开(公告)日:2016-04-14

    申请号:US14783008

    申请日:2013-04-12

    Applicant: HITACHI, LTD.

    CPC classification number: G01S5/18 G01S3/8083

    Abstract: The present invention pertains to a method for estimating a sound source position in a space with high accuracy using a microphone installed on a robot moving in the space. A mobile robot includes a self-position estimation unit configure to estimate the self-position of the mobile robot, a sound source information obtaining unit configured to obtain direction information of an observed sound source, and a sound source position estimation unit configured to estimate the position of the sound source based on the estimated self-position and the direction information of the sound source.

    Abstract translation: 本发明涉及使用安装在在该空间中移动的机器人上的麦克风来高精度地估计空间中的声源位置的方法。 移动机器人包括:自身位置估计单元,被配置为估计移动机器人的自身位置;声源信息获取单元,被配置为获取观测声源的方向信息;以及声源位置估计单元,被配置为估计 基于估计的自身位置和声源的方向信息,声源的位置。

    SYSTEM AND METHOD FOR SUPPORTING CONTACT CENTER

    公开(公告)号:US20250097348A1

    公开(公告)日:2025-03-20

    申请号:US18783535

    申请日:2024-07-25

    Applicant: Hitachi, Ltd.

    Abstract: A contact center support system is a system that supports a contact center and includes a control unit that executes a plurality of processes for communication performed between an operator of the contact center and a customer, in which the communication includes a call between the operator and the customer, the plurality of processes include at least a voice recognition process of recognizing at least a content of the customer's utterance from a voice of the call, an emotion recognition process of recognizing at least the customer's emotion from the voice of the call, and a filtering process of filtering the content of the utterance of the customer and/or the operator in the call, and the control unit simultaneously executes the processes included in the plurality of processes in parallel.

    VOICE SYNTHESIS APPARATUS, VOICE SYNTHESIS METHOD, AND VOICE SYNTHESIS PROGRAM

    公开(公告)号:US20220165248A1

    公开(公告)日:2022-05-26

    申请号:US17518628

    申请日:2021-11-04

    Applicant: Hitachi, Ltd.

    Abstract: To ensure optimization of a voice output timing. A voice synthesis apparatus that performs voice synthesis based on a statistical acoustic model includes a processor that executes a program and a storage device that stores the program. The voice synthesis apparatus performs a selection process and a synthesis process. The selection process selects a synthesis method applied to an input voice among a plurality of synthesis methods in combination of sizes of the statistical acoustic models with voice synthesis processes based on the input voice. The synthesis process synthesizes the input voice by the synthesis method selected in the selection process.

    ROBOT DIALOGUE SYSTEM AND CONTROL METHOD OF ROBOT DIALOGUE SYSTEM

    公开(公告)号:US20190126488A1

    公开(公告)日:2019-05-02

    申请号:US16174592

    申请日:2018-10-30

    Applicant: HITACHI, LTD.

    Abstract: A robot dialogue system includes a robot with a processor and memory that communicates with a user and a dialogue server with a processor and memory that controls the robot. From a user inquiry the robot calculates speech content and a confidence factor and transmits the speech content and the confidence factor to the dialogue server, which stores an action and a confidence factor corresponding to the speech content in state information. The dialogue server selects a new action having the highest confidence factor in the state information, calculates a cost incurred when the new action is implemented from the robot's present state, selects a combination of candidates excluding the highest confidence factor action as a new candidate of action, calculates a cost incurred when the new candidate of action is implemented, and selects an action or a candidate of action with the lowest cost as a new action.

    Robot Interactive Communication System
    10.
    发明申请

    公开(公告)号:US20180108352A1

    公开(公告)日:2018-04-19

    申请号:US15730194

    申请日:2017-10-11

    Applicant: Hitachi, Ltd.

    Abstract: A robot interactive communication system includes a robot being configured to interact with a user, an environment sensor being configured to detect an environmental condition of the space. The robot includes a speech information-based interaction unit, a text information-based interaction unit, scenarios in which content lists are specified in advance, score information in which evaluation values for type of interaction included in the content lists are specified in advance and alternative action information in which alternative action to type of interaction included in the content lists are specified in advance. The robot is configured to select a content list from the scenarios depending on interaction with the user and is configured to calculate a value of the environmental condition based on information acquired from the environment sensor.

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