公开(公告)号：US20220021636A1

公开(公告)日：2022-01-20

申请号：US16930615

申请日：2020-07-16

Applicant: International Business Machines Corporation

Inventor： Eric Donald Wayne ,  Kyle Croutwater ,  Michael David Whitley ,  Vikrant Verma ,  Zhe Zhang

IPC: H04L12/58

Abstract: A method, system, and computer-usable medium are disclosed for identifying areas to improve an interactive conversational system, such as a chatbot. A stream of stream of conversational interactions C (C1, C2, . . . , Cn) between users and the interactive conversational system is received. An intent clustering model is periodically applied to the stream to form an incremental clustering based on a set of derived intents to form a mapping from a first set of conversational characteristics to a first set of intents and a second set of conversational characteristics to a first set of unclear intents. Information is provided related to the second set of conversation characteristics.

公开(公告)号：US11539650B2

公开(公告)日：2022-12-27

申请号：US16930615

申请日：2020-07-16

Applicant: International Business Machines Corporation

Inventor： Eric Donald Wayne ,  Kyle Croutwater ,  Michael David Whitley ,  Vikrant Verma ,  Zhe Zhang

IPC: G06F15/16 ,  H04L51/224 ,  H04L51/04 ,  H04L51/216

Abstract: A method, system, and computer-usable medium are disclosed for identifying areas to improve an interactive conversational system, such as a chatbot. A stream of stream of conversational interactions C (C1, C2, . . . , Cn) between users and the interactive conversational system is received. An intent clustering model is periodically applied to the stream to form an incremental clustering based on a set of derived intents to form a mapping from a first set of conversational characteristics to a first set of intents and a second set of conversational characteristics to a first set of unclear intents. Information is provided related to the second set of conversation characteristics.

公开(公告)号：US10062085B2

公开(公告)日：2018-08-28

申请号：US14927122

申请日：2015-10-29

Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION

Inventor： Vijay Dheap ,  Jimmy Ming-Der Hsu ,  Michael David Whitley

IPC: G06F3/048 ,  G06Q30/02 ,  H04L29/08

CPC classification number: G06Q30/0201 ,  G06F2201/88 ,  G06Q30/02 ,  H04L67/22

Abstract: Systems, methods and articles of manufacture allow adjusting the relative weighting associated with evaluation criteria associated with a unified view of dissimilar data. The operation generally includes collecting data regarding attributes of a user interacting with an application, where the collected data has associated evaluation criteria. The data is collectively represented according to the evaluation criteria. The systems, methods and articles of manufacture then allow dynamically modifying the evaluation criteria before evaluating and collectively representing the data according to the adjusted criteria.